Bachelor's or Associate's degree in a related field; Master's preferred
10+ years of industry experience, with 7+ years in a leadership role
Proven experience in strategic product planning and execution
Strong knowledge of audio/visual technology and products
Experience with budget management and resource allocation
Excellent leadership, communication, and project management skills
Responsibilities
Own the annual and multi-year capital expenditure planning process
Lead the inventory processing team to ensure efficient asset management
Mentor the Technology services team, promoting innovation and improvement
Develop and execute a strategic technology plan focusing on reliability and efficiency
Drive simplification of practices for operational efficiency
Collaborate with Growth and Design departments for alignment with market strategies
Lead technology transformation initiatives to modernize products and enhance customer experience
Benefits
Medical, Dental, Vision Insurance
Tuition Reimbursement
Paid Parental Leave
Life, Accident and Disability Insurance
Retirement with Company Match
Paid Time Off
Full Job Description
Summary
The Sr Director Technology Services role holds enterprise-wide accountability for the strategy, delivery, and financial performance of technical product and service offerings. This role sets the multi-year technology strategy, directs the allocation of technology resources, and aligns technology investments with enterprise business objectives, partnering with executive leadership and peer business units. The Senior Director - Technical Services leader will lead a team of directors and managers who oversee key disciplines, is accountable for budgets and resource allocation, and drives transformational, cross-functional initiatives that improve operational efficiency and customer experience.
Essential Duties & Responsibilities
Own the annual and multi-year capital expenditure (CapEx) planning process, directing investment in revenue-generating assets to maximize return, utilization, and long-term growth
Lead the inventory processing team and its leaders, ensuring newly acquired assets are received, prepared, and released into usable inventory efficiently and to quality standards
Lead and mentor Technology services team, fostering a culture of innovation and continuous improvement
Develop and execute strategic audio/visual/computer technologies plan that focuses on reliability, scalability, and efficiency, aligning with the organization's goals
Drive simplification of practices and offerings in pursuit of efficiency and labor savings
Collaborate with Growth and Design departments to ensure Delivery alignment with go to market strategies
Lead technology transformation initiatives, modernizing legacy products/systems, adopting emerging technologies, and implementing solutions to enhance customer experience and streamline processes
Create, implement and manage standards and practices to ensure the upmost quality in execution
Manage the development of product and service roadmaps to ensure innovation, development and execution across all disciplines
Formulate budget and capital investment priorities, ensuring cost-effective allocation of resources, and manage procurement processes
Establish and govern standardized ROI evaluation criteria applied to all capital investment decisions and new asset purchases
Develop, implement and manage pricing models for products and services
Establish regular communication of new technology or process
Develop, implement and maintain change management methodology to support transitions to new technology or processes
Establish and govern the methodology for evaluating and approving equipment purchases, directing capital to the highest-return revenue-generating assets
Education & Experience
Bachelor's or Associate's degree in a related field (Master's degree preferred)
10+ years industry experience with 7+ years in a leadership role
Proven experience in strategic product planning and execution
Strong knowledge of audio/visual technology and products
Experience with budget management and resource allocation
Excellent leadership, communication, and project management skills
Travel Requirements
Travel 25% to 50%
What We Offer
The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
Medical, Dental, Vision Insurance
Tuition Reimbursement
Paid Parental Leave
Life, Accident and Disability
Retirement with Company Match
Paid Time Off
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About FreemanXP
FreemanXP is a global brand experience agency that provides strategic consulting, creative services, digital, and event technology to help organizations create memorable experiences for their audiences. The company has over 90 years of experience in the industry and has worked with some of the world's leading brands. FreemanXP is a part of Freeman, a family-owned company that provides a wide range of services for live events, including event planning, production, and logistics.
