Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$83K - $174K *

Lead the charge in enhancing customer success through strategic guidance, relationship building, and talent development, driving growth, retention, and effective use of technology across key accounts...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $130K *

Join a team that's dedicated to enhancing customer success in healthcare. You'll drive the management of client accounts, analyze performance metrics, and foster long-term partnerships to optimize val...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $120K *

Champion customer success by building strong relationships, conducting data analyses, and driving value on the platform in a dynamic, cross-functional environment. Collaborate with teams to strategize...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$111K - $135K *

Join our dynamic Customer Success team, where you'll play a crucial role in building strong partnerships and driving growth with major insurers, ensuring customer value, and influencing long-term acco...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $120K *

Lead the charge in enhancing customer success operations by developing a robust engagement model, implementing data-driven strategies, and mentoring a team focused on proactive retention and streamlin...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $110K *

Grow your career with a pivotal role in customer success, managing a portfolio of high-value enterprise accounts. Build trust, drive adoption, and ensure revenue growth while collaborating with execut...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Join us to drive customer retention and satisfaction in a dynamic SaaS environment. Lead the Customer Success team in implementing innovative strategies and hands-on execution, ensuring clients achiev...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$184K - $230K *

Transform customer experiences by leading a high-performing Customer Success team. Collaborate cross-functionally, drive client value, and implement scalable strategies to enhance user engagement and...

US-AnywhereIn-Person

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Accelerate progress at customer satisfaction by guiding onboarding, identifying upsell opportunities, and fostering client relationships. Collaborate with teams to enhance product usage and drive rene...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$117K - $143K *

Join a team that's dedicated to driving customer success in a dynamic B2B SaaS environment. Collaborate closely with clients to enhance engagement, optimize outcomes, and foster lasting relationships...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$81K - $105K *

Engage in driving customer success by leading a high-performing team focused on onboarding, retention, and expansion. Drive impactful initiatives, enhance customer experiences, and collaborate cross-f...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Empower clients by building strong relationships and ensuring their satisfaction. Drive retention and revenue growth through exceptional service and support, leveraging your expertise and responsivene...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $120K *

Elevate your career by managing key customer relationships, driving retention and growth strategies. Collaborate cross-functionally to enhance customer value while executing renewal processes and expl...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $175K *

Empower exceptional client experiences and retention by leading customer-facing operations. Drive operational excellence, team development, and strategic partnerships while fostering a culture of acco...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Engage with executive leadership to drive customer success strategies, enhance engagement, and reduce churn. Manage vital client relationships in the programmatic ecosystem while leading a high-perfor...

4 days ago

  •   Less than 5 years exp.  •   Business Services

$108K - $134K *

Drive customer success at scale by managing and nurturing relationships with key Mid-Market and Enterprise accounts, ensuring their growth and satisfaction while collaborating across teams to enhance...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $110K *

Drive customer success by fostering valued partnerships, ensuring seamless adoption and ROI of solutions. Collaborate and strategize to enhance client satisfaction and loyalty through insights and pro...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $120K *

Unlock customer potential by cultivating strategic partnerships with retail clients, ensuring they maximize the value of AI solutions. Drive satisfaction and loyalty while collaborating cross-function...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Transform customer success by partnering closely with AEC professionals to drive pilot initiatives, enhance product positioning, and shape impactful communication. Leverage relationship-building skill...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Unlock potential by driving client success for enterprise accounts. Lead customer engagement, ensure adoption of solutions, and collaborate effectively with teams to promote renewals, expansion, and s...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $120K *

Unlock potential by driving customer engagement, satisfaction, and product adoption in healthcare. Collaborate with community partners and support customer acquisition efforts while generating revenue...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $120K *

Champion customer success by leading the full lifecycle from onboarding to renewal. Engage stakeholders, deliver strategic insights, and enhance relationships to drive advocacy and measurable outcomes...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Shape the future of customer relationships by leading the full lifecycle, from onboarding to renewal, while driving measurable success for clients. You'll cultivate partnerships, advocate for customer...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $115K *

Partner with us to drive customer success and maximize value across a diverse portfolio. Leverage your expertise in account management and problem-solving to enhance client relationships, ensuring ren...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $95K *

Shape the future of customer care by leading a dynamic team dedicated to delivering exceptional service. Focus on driving customer satisfaction, enhancing support efficiency, and developing innovative...

Calgary, ABIn-Person

5 days ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.