JOB TITLE: Customer Success Manager REPORTS TO: Director, Customer Success DEPARTMENT: Customer Success HOURS: 40 Hours FLSA STATUS: Exempt POSITION SUMMARY: We are seeking a proactive and relationship-driven Customer Success Manager (CSM) with proven experience in the healthcare industry. This is a dual capacity role, driving engagement, satisfaction, product adoption and customer retention while supporting new customer acquisition efforts. The primary focus will be on enhancing engagement with community and health industry partners, both existing and prospective, across various initiatives and services. On site support extends to Customer, Community, City and State initiatives serving as a trusted advisor, deeply understanding the unique needs of healthcare organizations, research, and public health collaborations. The key priority is creating opportunities to generate revenue and deliver greater value through helping them align our solutions with their business goals. Requirements QUALIFICATIONS: 3Bachelor's Degree in Healthcare Administration, Business or related field. 3Minimum of four (4+) years experience in a customer success, account management, relationship management or business development role, preferably in a healthcare or health IT environment. 3Experience supporting large health systems, payers or provider networks. 3Five to ten in-person customer visits required per quarter with a minimum of 20 visits per calendar year (customer visits meet criteria) 3Ability to travel to local/nationwide conferences as required. 3Excellent verbal and written communication skills to effectively convey information to customers. 3Comfortable presenting to senior leadership, including C-suite executives. 3Strong understanding of healthcare organizations, operations, terminology and technical concepts. 3Skilled in managing multiple customer accounts and competing priorities in a dynamic environment. 3Strong analytical and problem-solving abilities to address challenges and provide effective solutions. 3Experience working with EHRs, clinical portals or health data systems. 3Self-motivated with the ability to work independently in a hybrid work environment. 3Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook) and Salesforce.