Customer Success Lead

Rabot Inc

• $90K — $120K *
US-AnywhereRemote in United States
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years in Customer Success, Support, or Sales
  • Strong communication and relationship-building skills
  • Analytical mindset for identifying upsell opportunities
  • High emotional intelligence and empathy
  • Proficiency with CRM software
  • Passion for technology and interest in the supply chain industry

Responsibilities

  • Act as the primary point of contact for customers
  • Guide new customers through onboarding for product usage
  • Identify and execute upsell and cross-sell opportunities
  • Track and manage customer renewals
  • Gather and analyze customer feedback for service improvement
  • Collaborate with sales and product teams
  • Participate in system installations and willing to travel

Benefits

  • Comprehensive health benefits
  • Stock options for long-term growth
  • Professional development opportunities
  • Significant impact in a high-growth startup
Full Job Description
Role Overview
  • Position: Customer Success Manager
  • Location: US Remote
  • Experience: 5+ years in Customer Success, Support, or Sales


Key Responsibilities
  • Act as the primary point of contact for customers, ensuring their satisfaction and success
  • Guide new customers through the onboarding process, ensuring effective product usage
  • Identify and execute upsell and cross-sell opportunities that align with customer needs
  • Track and manage customer renewals to maintain and grow our customer base
  • Gather and analyze customer feedback to improve our services and identify growth opportunities
  • Collaborate with sales and product teams to enhance the customer experience
  • Willing to travel and participate in system installations.


Ideal Candidate
  • Proven experience in Customer Success, Support, or Sales roles
  • Strong communication and relationship-building skills
  • Analytical mindset with the ability to identify upsell opportunities
  • High emotional intelligence and empathy
  • Proficiency with CRM software and willingness to learn new systems
  • Passion for technology and interest in the supply chain/fulfillment industry


What We Offer
  • Competitive salary and performance-based bonuses
  • Comprehensive health benefits
  • Stock options for long-term growth potential
  • Professional development opportunities
  • Chance to make a significant impact in a high-growth startup
* Ladders Estimates

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