About the RoleThe Workplace Program Manager owns the strategy and day-to-day operations of Render's San Francisco office: the space, the vendors, the supplies, and the daily needs of everyone who walks in. This role is the on-site face of Workplace, working in the office three to five days a week to keep the office safe, stocked, and welcoming for employees, new hires, and guests.
This role sits on the People Operations team and partners closely with the Employee Experience Program Manager, who leads company culture, team onsites, and major events. As Render grows and prepares for an office move, you'll work with People leadership, Finance, and an outside real estate advisor to make the move run smoothly. Following the move, you'll lead workplace projects and programs to support the rapidly scaling business. This is a role for someone highly experienced in facilities and workplace management who knows how details, big and small, can have a significant impact.
What You'll DoOffice Operations and Facilities- Run the day-to-day operations of the office, including greeting guests and deliveries, keeping common areas, meeting rooms, phone booths, and the all-hands space clean and ready for use, and responding quickly to employee requests.
- Serve as the primary point of contact for building management and the landlord. Submit and follow up on maintenance tickets, coordinate repairs and building maintenance, and inform employees of disruptions.
- Manage vendors for cleaning, plant service, snacks and beverages, meals, supplies, and furniture. Track contracts, renewals, and service levels.
- Order and stock office supplies, snacks, and beverages, and use employee requests and feedback to improve the mix over time.
- Manage mail, shipping, and receiving, including certified mail and packages, and keep an organized inventory of swag and event materials.
- Administer office access, including assigning and deactivating key fobs and badges, and keep desk and seating assignments accurate as the team and the number of shared desks grow and change.
- Maintain basic safety and security practices, including emergency information, first-aid supplies, and visitor access, in coordination with IT and Security.
- In partnership with People Operations, prepare for new hires' first day by arranging their fob, desk, and workspace, greeting them on arrival, and giving them an office tour.
- Track, manage, and report out on workplace budgets. Identify and implement cost-saving initiatives while maintaining a high-quality work environment.
Office Projects and Office Move- Project-manage the upcoming office move, including logistics and project coordination, in close partnership with an external real estate advisor. Work with People leadership and an external real estate advisor on mover and vendor coordination, space-planning input, furniture and decor, and employee communications. Seek, secure, and track Leadership decisions necessary to complete the project.
- Manage office improvement projects from request through installation, such as furniture, soundproofing, signage, and desk nameplates, and coordinate the contractors involved.
- Lead project management and share regular updates with leadership and stakeholders.
- Gather employee feedback on the space and recommend practical upgrades.
- Be the first point of contact for office questions and requests, and keep workplace documentation clear and up to date.
Event and Culture Support- Support the Employee Experience Manager with the logistics of office events such as happy hours, celebrations, and all hands, including room setup and teardown, supplies, and day-of support.
- Help host team onsites in the San Francisco office by managing space reservations, room setup, and capacity. Ensure remote employees' experience in the office is supported by arranging desk space, guest access, and office tours, and by developing resources to help orient first-time visitors.
- Bring ideas for thoughtful touches that make the office feel welcoming to employees and guests.
What We're Looking For- 5-7 years of experience in workplace, office, or facilities management, or a related operations role, ideally in a technology or start-up environment.
- Hands-on experience managing office operations and vendor relationships, including building management, cleaning, food and beverage, and supplies.
- Has worked in a hybrid work environment, and understands the needs of in-office and remote employees.
- Experience supporting employee experience programs or events.
- Strong organizational skills and the ability to manage many small requests and several projects at once without losing detail.
- Excellent written and verbal communication skills and a service-oriented, proactive approach.
- Comfort working with budgets, purchasing, expense tools, and project management.
- Good judgment and discretion with confidential or sensitive information.
- Able and excited to work on-site in the San Francisco office three days per week. Availability to occasionally flex up to 5 days a week in the office and attend office events outside regular hours.
- Able to lift and move boxes and supplies up to 50 lbs and to set up and break down event spaces.
- Experienced to advanced fluency in Gmail, Google Calendar, Slack, and Zoom.
- Strongly Preferred: experience with an office move or build-out, or experience with rapid-scaling startups.
If this role excites you but you don't meet every single requirement, we'd still love to hear from you-your unique experience might be just what we need.
Benefits- 4 weeks of paid vacation.
- 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.
- Long-term disability, life insurance, and 401K plans.
- 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.
- Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
- Monthly cell phone and internet subsidy.
- Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
- Continuous learning benefits & related support.
This position is generally not eligible for new visasponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization.
