About the Role:

Own how our Foundations business teams design, automate, and operate their most important workflows.

Notion is growing quickly, and the processes that run our business - intake, triage, execution, approvals, escalations, reporting - need to scale without adding headcount or losing auditability. This role exists to redesign those processes end to end and to embed AI directly into them, so the work moves faster and the system stays trustworthy.

What's different at Notion: you'll build on Notion as customer zero. You'll design multi-system workflows spanning Notion, Slack, email, support tooling, and internal data, then ship the custom agents, skills, and automations that run them - partnering with Finance, Legal, People, Ops, Data, and Engineering to drive real adoption, not just documentation.

This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We're looking for someone who's excited to work alongside the team during those days.

What You'll Achieve:

• Redesign cross-functional processes end to end: Map and optimize core and cross-functional flows for Foundations business teams, making them simpler, faster, and more consistent than the operating models they replace.
• Architect multi-system workflows: Design workflows spanning Notion, Slack, email, support tooling, and internal systems and data, with clear states, routing, permissions, and auditability.
• Design for failure, not just the happy path: Identify edge cases, controls, and handoffs so workflows are resilient, reviewable, and easy for a business team to operate without you.
• Embed AI with clear human-in-the-loop patterns: Define where AI assists, automates, approves, and audits - and make it obvious what AI did and why.
• Build and maintain custom agents and skills: Ship the agents, structured skills, and runbooks that power intake triage, summarization, routing, escalation, and reporting for business teams.
• Instrument everything you ship: Define success metrics (cycle time, deflection, quality, adoption), measure them, and iterate based on data and stakeholder feedback.
• Set the standards others build on: Establish best practices for AI safety, permissions, transparency, and workflow documentation so the patterns hold as more teams adopt them.
• Drive adoption and change management: Partner with business stakeholders so tooling gets used because it's intuitive and reliable, and measurably improves day-to-day work.

Skills You'll Need to Bring:

• Process and systems design depth: 2-6 years in operations design, service design, product operations, business systems, or internal tools, with a portfolio showing systems thinking and measurable outcomes.
• Complex workflow experience: Demonstrated ability to design for intake, triage, routing, approvals, escalations, and reporting across teams and tools, including states, permissions, and auditability.
• Process mapping rigor: Hands-on experience mapping and improving business processes through journey maps, service blueprints, operating models, and SOPs.
• AI-native builder mindset: Experience designing or building with AI assistants and agents, workflow automation, or internal tooling - including prompt design, tool selection, and evaluation for quality, reliability, and edge cases. This role requires AI fluency.
• Lightweight automation ability: Comfort building with Notion custom agents and automations, structured skills, and integrations across systems (APIs, webhooks, connectors). Hands-on preferred.
• Clear communication and stakeholder judgment: Ability to convey design intent using whatever artifact fits the problem, and to present and defend tradeoffs across multiple tools and teams.
• Comfort with ambiguity: Experience operating in fast-moving environments and collaborating deeply with engineers and PMs to shape decisions, not just execute them.

Nice to Haves:

• Consulting background in technology, process and operations consulting, or business/digital transformation - including discovery, current- and future-state process mapping, and stakeholder workshops
• Track record delivering client engagements across multiple functions or industries, and turning that pattern recognition into repeatable playbooks and operating standards
• Experience designing internal tools, developer platforms, or enterprise software
• Familiarity with data concepts (schemas, event tracking, dashboards) and operational analytics
• Notion product expertise

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $166,000 - $185,000 per year.

#LI-Onsite

A Note on AI

You don't need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement - when that's the case, we'll say so explicitly in the qualifications. People who thrive here don't treat AI as a novelty. They use it to think better, and make their work easier for others to build on.