ABOUT THE ROLE The Workday HCM Functional Lead is a customer-facing subject-matter expert who supports multiple Operators across Core HCM, security, compensation, benefits, payroll, and recruiting. This is a full-time, individual-contributor role based in Dallas, TX. The role is split roughly 50/50 between delivering new implementation projects and providing ongoing production support and maintenance. Serving as a trusted partner to each Operator, the Workday HCM Functional Lead will lead requirements-gathering sessions, configure and test Workday, guide Operators through go-live, and provide hands-on post-go-live support and troubleshooting while driving adoption of best practices.
KEY RESPONSIBILITIES - Serve as the customer-facing functional lead and Workday HCM subject-matter expert supporting multiple Operators, spanning Core HCM, organization structures, business processes, and security configuration.
- Lead requirements-gathering sessions with each Operator, documenting business needs and translating them into scalable Workday configuration and process designs.
- Configure, test, and deliver Workday across Compensation, Benefits, Payroll, and Recruiting for new Operator implementations, ensuring data integrity and alignment with policy and compliance requirements.
- Guide Operators through go-live and provide hands-on post-go-live production support, triaging and troubleshooting functional issues and resolving defects to keep processes running smoothly.
- Balance a workload split roughly 50/50 between new implementation projects and ongoing maintenance and support, prioritizing across competing Operator demands.
- Design and maintain Workday security, and lead functional testing for semi-annual Workday releases, enhancements, and new feature adoption, including regression testing and defect triage.
- Partner with integration, reporting, and IT teams to support end-to-end processes and maintain configuration documentation and functional runbooks.
OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL Limited travel expected (up to 10%).
MINIMUM REQUIREMENTS - Bachelor's degree in Human Resources, Information Systems, Business, or a related field
- 5+ years of hands-on Workday HCM functional configuration experience
- Deep functional expertise in Core HCM, including organization structures, supervisory organizations, the business process framework, and condition rules
- Hands-on configuration experience across Compensation (and Advanced Compensation), Benefits, Payroll, and Recruiting
- Strong knowledge of Workday security configuration, including role-based and user-based security groups, business process security policies, and domain security
- Experience with the Workday business process framework, calculated fields, condition rules, and EIB-based data loads and mass corrections
- Proficiency building and maintaining Workday reports (advanced, matrix, and composite), including report and data source security
- Solid understanding of the semi-annual Workday release cycle, functional testing, and requirements and configuration documentation across Sandbox, Implementation, and Production tenants
- Experience in a client-facing or multi-customer environment (e.g., consulting, managed services, or shared services), gathering requirements and managing competing stakeholder priorities
- Experience providing post-go-live production support, including issue triage, troubleshooting, root-cause analysis, and case management (e.g., ServiceNow, Jira, or Zendesk)
PREFERRED QUALIFICATIONS & CERTIFICATIONS- Workday HCM Core certification (Workday Pro) strongly preferred
- Workday Compensation and/or Benefits certification
- Experience supporting a multi-entity or shared-services HR operating model, and prior progression from HRIS analyst to functional lead
WHAT WE OFFER - Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program - purchase shares at a 15% discount
- Employer-matching 401(k) Program + Profit Sharing Program
- Student Debt Program - we'll contribute up to $10,000 towards your student loans!
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- And much more! https://welltower.com/newsroom/careers/
