4-6 years in web program management or equivalent role with cross-functional ownership
Familiarity with WCAG and accessibility principles for remediation coordination
Understanding of privacy and cookie compliance concepts like GDPR and CCPA
Experience with enterprise, ecommerce, and CMS-based websites
Ability to communicate effectively with both technical and non-technical teams
Responsibilities
Lead accessibility remediation programs from start to finish
Manage third-party vendors for accessibility issues and timelines
Establish processes for accessibility reviews and issue tracking
Coordinate changes related to accessibility and privacy across workflows
Track dependencies and escalate risks as necessary
Maintain documentation and workflows for operational governance
Report program status and risks to leadership
Benefits
Biweekly pay
Health and wellness benefits plans
Flexible vacation and holiday policies
Paid parental leave
401(k) with employer matching
Referral bonus
Opportunity to work with a growing company that rewards and promotes employees
Full Job Description
At A Glance
Help us build a more inclusive and compliant digital experience at scale. As our Web Program Manager - Accessibility & Privacy, you will own the programs that keep our global web properties accessible (WCAG) and aligned with privacy and cookie requirements. You will coordinate remediation across Legal, IT, security, analytics, vendors and regional teams, and build the processes that make this work repeatable worldwide. If you like turning complex, shared problems into clear plans and follow-through, we'd love to hear from you.
This role requires working out of the Merchandise Mart in Chicago 3 or more days per week
Minimum Pay
USD $104,000.00/Yr.
Maximum Pay
USD $114,400.00/Yr.
What We Offer
Biweekly pay
Health and wellness benefits plans
Flexible vacation and holiday policies
Paid parental leave
401(k) with employer matching
Referral bonus
Opportunity to work with a growing company that actively rewards and promotes its employee
What You'll Do
Program Ownership
Lead accessibility remediation programs across global web properties, from intake through completion
Manage third-party vendors on accessibility gaps, remediation timelines and testing
Build and run processes for accessibility reviews, issue tracking and remediation governance
Coordinate accessibility and privacy changes through content, design and publishing workflows
Track dependencies and blockers across teams, and decide when and how to escalate risks
Privacy & Vendor Coordination
Coordinate privacy, consent and cookie work with Legal, Security and Analytics, and know when to bring them in
Support DPA, privacy and security reviews for third-party web vendors
Keep global standards and regional implementation in alignment
Operational Governance
Maintain clear documentation, trackers and workflows
Turn compliance requirements into practical next steps for stakeholders
Help regional teams understand requirements and intake processes
Replace fragmented or manual processes with standard, repeatable ones
Report on program status, progress and risk to leadership
What You'll Bring
Experience and Education:
4-6 years as a web program manager, webmaster, or in an equivalent web operations role, with demonstrated cross-functional ownership
Working familiarity with WCAG and accessibility principles, enough to recognize issues and coordinate remediation (technical audit experience not required)
Working familiarity with privacy and cookie compliance concepts (e.g., GDPR, CCPA, consent), enough to recognize when Legal or Security input is needed (compliance determinations not required)
Familiarity with enterprise, ecommerce and CMS-based websites, and with working alongside developers, designers and content teams
Skills and Attributes:
Strong program management, organization and follow-through across multiple stakeholders
Clear written and verbal communication and documentation, including with senior stakeholders
Works independently and uses sound judgment on priorities and when to escalate
Comfortable working across technical and non-technical teams
Comfortable with evolving processes and unclear ownership
Proactive, and able to adapt best practices to create structure
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to:
Regularly sit, grasp, talk, and/or hear
Occasionally walk and/or stand
Occasionally lift and carry office supplies up to 10 pounds
Continuous hand/eye coordination and fine manipulation
