7-9 years of overall experience with at least 5 years in AML/KYC functions
Strong understanding of third-party service management
Experience in AML operations is preferred
Ability to communicate effectively with senior bank leaders about AML
Project management experience is advantageous
Flexible in collaborating with both onsite and offshore teams
Responsibilities
Develop and manage client relationships and program management
Oversee operational and financial performance of contracts
Address performance issues and conduct account quality reviews
Drive growth in outsourcing and address service requirements
Manage the account team and support the Bank's strategy execution
Communicate stakeholder expectations and client satisfaction results
Coordinate daily operations with the Offshore Team and ensure adherence to SLAs
Benefits
Opportunity for growth in the outsourcing sector
Collaboration with senior leaders in a dynamic banking environment
Potential to influence operational strategies
Engagement in governance and compliance processes
Hands-on management of diverse teams across geographies
Full Job Description
Job Description:
Develop and manage the overall relationships and program management
Manage the operational and financial performance of the contract
Work to address performance issues, service quality and account quality reviews.
Drive future outsourcing growth and leverage industry expertise to address the banks service requirements
Manage and develop the account team, supporting the execution of the Bank's strategy.
Participate in the fortnightly/Monthly Joint Operating Committee
Oversee the demand management process
Establishing and executing the account management disciplines, business management processes, and associated reporting
Communicating stakeholder expectations, client satisfaction results, and contract updates to Vendor stakeholders.
Initiating governance processes.
Coordinate with Offshore Team daily to ensure business is functioning smoothly within defined SLAs and bridge all gaps between Onshore and Offshore teams.
Management of a contract deliverables management process.
Participating in the Contract Change process
Participating in the Issues and Disputes process
Monitoring compliance with the obligations of the Statement of Work.
Effective monitoring the performance of team members to ensure efficiency in process operations and meeting of production targets
Having the authority to make decisions with respect to actions in order to ensure smooth day-to-day management of this Statement of Work
Skill Sets and Experience:
Overall 7-9 years of experience with atleast 5 years in AML/KYC functions
Strong understanding of the third party service management cycle
Past experience in AML programs should have ideally come from AML operations
Ability to communicate and gather requirements with senior leaders in the bank around AML
Past experience in project management and ability to manage multiple programs will be an advantage
Ability to communicate and flexibility to work with onsite and offshore partners would be an advantage
