10+ years of Project Management experience in security integration or related fields
Strong understanding of electronic security integration processes
Proficiency in MS Outlook, Word, and Excel
Solid grasp of construction processes and project flows
Experience with consulting, system implementation, software support, or network design
Demonstrated team management capabilities
Excellent verbal and written communication skills
Responsibilities
Manage service and implementation performance for assigned National/Key accounts
Lead regular face-to-face meetings with Program teams for project discussions
Coordinate resources and communications across multiple teams and operations
Interface with management in sales, service, and support functions
Monitor project performance to ensure on-time and on-budget delivery
Create and maintain project reporting dashboards for clients
Develop project plans with customers detailing responsibilities and deliverables
Benefits
Comprehensive medical, dental, and vision coverage
Company-paid short-term and long-term disability
401K with a 60% match on employee contributions
Paid vacation, holidays, and sick leave
Educational assistance for employees
Exceptional opportunities for professional growth
Full Job Description
As a Program Manager you will manage programs for Fortune 1000, national accounts, and enterprise customers. This position will support functions at the customer service level for all Electronic Security project opportunities. National Accounts are typically multi-geography enterprises and require ongoing coordination across area boundaries representing $15-$50 million total annual potential service and sales revenue to Securitas Electronic Security.
Responsibilities
Provide support to National/Key account (as assigned) managing overall service/implementation account performance, technical problem identification and resolution, and general customer service and satisfaction.
Organize and lead regular face to face visits with assigned Program teams to discuss performance, projects, issues, and plans.
Using internal systems, and interaction with field operations, assure appropriate resources are applied and scheduled
Interfaces daily with Management in Sales, Service, and Headquarter Field Support.
Electronic Security Group to discuss future ESP growth and how we can assist and plan for future support
Review workload regularly to ensure team is right sized, plan resource requirements for future opportunities identified by the Account teams.
Directly contact / interface with customers when required.
Influence process excellence team to assist in delivery process development and revisions to meet current business environment.
Create strategy and update project best practices/ processes and support procedures/requirements.
Provide support in achieving account profitability goals
Provide support of Installation Managers and Directors efforts in customer service relationship management involving National Account customer base with prompt, efficient, effective, and quality customer service and installation support through multiple service branches and/or multiple service areas
Provide and assist Installation Managers and Directors in providing necessary reporting, problem resolution, action plans and resource attainment to resolve performance issues.
Forms and maintains databases where necessary of nationally provided commodities.
Monitor Performance and provide direction to ensure projects are on time, on budget and within scope unless out of scope issues identified.
Create and maintain reporting dashboard to client, and present project, service and initiative conditions, weekly and monthly as well as regular business reviews, Quarterly/Annually.
Interface and coordinate with Logistics as it relates to staging and / or kitting ESP orders for quality installation readiness regarding spoke orders.
Meet on a regular basis to develop project plan with customer, including schedule, specific responsibilities of each party, deliverables, terms of acceptance, etc.
Ensures that the project team is trained on policy, standards, and procedures and those they are practiced in everyday project activities.
Minimum Qualifications
Electronic Security Integration Experience
10 years Project Management experience in security integration or a related field
Proficiency with MS Outlook, Word, and Excel
Understanding of construction processes and project flows in construction
Past experience in delivering professional services such as consulting, system implementation, software support, network design or installation, etc.
Demonstrated record of team management skills
Successfully managed National Accounts
Excellent verbal and written customer communication skills.
Strong technical skills and understanding of technology such as software, networking, and systems development.
Very detailed and organized
Education/Experience:
HS Diploma/GED required.
College degree in business or related field preferred.
Previous experience and familiarity with standard concepts, practices, and procedures within purchasing field preferred.
Securitas Technology Offers Comprehensive Benefits Including
Medical, Dental, Vision, Life, Critical Illness, and Hospital Indemnity Coverage
Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary
Paid vacation, holiday, and sick time
Educational Assistance
Exceptional growth opportunities
About Securitas Security Systems Usa
Securitas Security Systems USA is a company that provides security solutions to businesses and homes. The company offers services such as security systems, access control, and video surveillance. Securitas Security Systems USA was founded in 2003 and is headquartered in Alpharetta, Georgia. The company is a subsidiary of Securitas AB, a Swedish security services company.
