At Coefficient Health, this position is equivalent to VP/SVP of Client Services.
This role reports directly to the Partners and serves as a senior leader within the organization. The Business Lead is responsible for leading and growing a portfolio of pharmaceutical and healthcare client business, ensuring that client strategy translates into effective work while delivering strong client relationships, operational performance, team effectiveness, and financial results.
This is a hands-on leadership role requiring accountability for strategic pull-through, operational performance, client retention, business growth, profitability, and talent development.
PRIMARY RESPONSIBILITIES
Business & Client Leadership
- Own the overall health, stability, and profitability of assigned business across multiple client relationships
- Translate client and agency strategic priorities into clear business plans, operating priorities, and direction for teams
- Balance client commitments, financial goals, and team capacity, making decisions and tradeoffs that support sustainable business performance
- Build trusted partnerships with clients, ensuring a strong client experience and long-term retention
- Lead key client meetings, business reviews, and planning discussions
- Anticipate business risks and address issues that could compromise delivery, profitability, or client retention
- Identify and pursue opportunities to grow and strengthen the business
Portfolio & Operational Leadership
- Oversee the day-to-day performance of multiple accounts, teams, and client engagements.
- Ensure work is delivered efficiently, effectively, and consistently across the business.
- Establish processes and operating rhythms that keep teams aligned, informed, and accountable.
- Partner with Project Management and department leaders on staffing, resource allocation, and workload planning.
- Identify and resolve operational challenges, resource constraints, and competing priorities.
- Continuously improve ways of working, communication practices, and team effectiveness.
- Maintain high standards for execution, quality, compliance, and accountability.
Financial & Business Management
- Own the financial health and performance of assigned accounts and books of business.
- Drive revenue growth, profitability, forecasting accuracy, and resource planning.
- Partner with Finance and leadership on budgeting, forecasting, staffing, and financial performance.
- Ensure scopes of work are strategically sound, properly staffed, and financially responsible.
- Manage scope changes proactively and maintain strong account stewardship.
- Balance client expectations, team capacity, and agency objectives to drive sustainable growth.
Account Growth & Agency Leadership
- Lead and grow a portfolio of pharmaceutical and healthcare client business.
- Identify opportunities to deepen relationships and expand agency engagement.
- Contribute to new business opportunities, pitches, proposals, and capabilities presentations.
- Partner with agency leadership on operational improvements, business planning, and strategic initiatives.
- Help build scalable processes and best practices that support continued agency growth.
Team Leadership & Talent Development
- Lead, coach, and develop a high-performing Client Services organization.
- Foster a culture of collaboration, accountability, flexibility, and mutual respect.
- Build strong partnerships across Client Services, Project Management, Creative, Strategy, and Operations.
- Inspire teams to take ownership and deliver outstanding work.
- Mentor future leaders and support professional growth and development.
- Provide clear expectations, direct feedback, and ongoing coaching.
- Lead by example through a hands-on, all-in approach.
DESIRED SKILLS & EXPERIENCE
We seek highly motivated leaders with a proven track record of building client relationships, leading teams, driving operational excellence, and growing business.
Qualifications
- 12+ years of experience in pharmaceutical marketing, healthcare communications, medical education, life sciences, or a related field
- Significant experience leading large client relationships, integrated account teams, and multimillion-dollar books of business
- Demonstrated success growing client business while maintaining strong client satisfaction and profitability
- Strong operational leadership experience including forecasting, budgeting, staffing, resource planning, and account management
- Experience leading and developing high-performing teams
- Strong business and financial acumen
- Exceptional communication, presentation, facilitation, and relationship-building skills
- Agile and adaptable with the ability to thrive in ambiguity and manage changing priorities
- Open-minded and willing to challenge traditional ways of working
- Highly collaborative with a low-ego, team-first approach
- Entrepreneurial mindset with the flexibility to wear multiple hats and contribute wherever needed
- Player-coach mentality and an all-in attitude
- High proficiency in PowerPoint
- Bachelor's degree required
The position offers competitive pay with benefits based on experience and qualifications:
Salary Range: $225,000+
The salary range provided represents what a potential hire may expect to earn in this role at Coefficient Health. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational needs. Salary is only one component of the total rewards package offered at Coefficient Health, and we encourage you to apply if this range falls outside of your expectations.
* No recruiters or agencies
