5-7 years of experience in enterprise account management or strategic partnerships
Proven track record of growing a multi-million-dollar enterprise book
Hands-on experience with financial services clients; compliance technology experience is a plus
Skilled in building C-suite relationships and negotiating complex agreements
Strategic thinker with a hands-on approach
Comfortable using AI tools for data synthesis and forecasting
Self-motivated and adaptable in fast-paced environments
Responsibilities
Set strategy and coverage model for key Enterprise accounts
Manage and develop relationship managers while carrying your own book
Establish operating rhythm for account planning and executive reviews
Serve as executive sponsor for major client relationships
Own retention and expansion metrics for your accounts
Build C-suite relationships from the ground up
Partner with Client Success to enhance partnership health and growth opportunities
Lead executive business reviews focused on ROI and strategic outcomes
Run renewal strategy and negotiate complex pricing and terms
Identify and close upsell and cross-sell opportunities
Benefits
Comprehensive benefits package
Opportunity for uncapped commission
Flexible hybrid or remote work options
Supportive team environment for professional growth
Access to cutting-edge AI tools for efficiency
Full Job Description
Hybrid (Morristown, NJ) OR Remote (US)
TL;DR
We're hiring a VP, Strategic Accounts to own the relationships behind a select book of PerformLine's largest Enterprise accounts. You'll build C-suite partnerships, drive retention and expansion, and turn our product roadmap into new growth alongside Client Success, Sales, and Product. You'll carry your own book, lead relationship managers, and help build a new team as it grows.
WHAT YOU'LL DO
Lead
Set the strategy, segmentation, and coverage model for a select book of PerformLine's largest Enterprise accounts
Manage and develop relationship managers while carrying your own book, and build out the team as it scales
Set the operating rhythm for account planning, forecasting, and executive reviews
Serve as executive sponsor for our most important client relationships
Own
Own the retention and expansion number for your book, including gross and net revenue retention
Own revenue outcomes across renewals, pricing, contract terms, and multi-year agreements
Build C-suite relationships, often from the ground up
Maintain account plans, forecasts, and whitespace analysis
Engage
Partner with Client Success leadership on partnership health and clear the way for growth
Work with Sales, Marketing/GTM, and Product to turn PerformLine's product roadmap into expansion opportunities, and bring client insight back into the roadmap
Lead executive business reviews focused on ROI and strategic outcomes
Represent PerformLine at client and industry events to deepen relationships and build the brand
Retain & Grow
Run renewal strategy and lead complex negotiations on pricing, terms, and multi-year structures
Pursue net-new lines of business and channels within accounts to grow PerformLine's footprint
Find and close upsell and cross-sell opportunities using Client Success signals
Track at-risk accounts and pipeline, and report account health to the executive team
Use AI tools (Claude, etc.) to synthesize account data and speed up forecasting and renewal prep, and drive adoption across the team
WHO YOU ARE
Proven track record growing a multi-million-dollar enterprise book through renewals and expansion
Hands-on experience with financial services clients; compliance technology experience is a plus
Skilled at building C-suite relationships and negotiating complex, multi-year agreements
Strategic thinker who stays hands-on
Quick to learn new technology and comfortable using AI to work faster
Self-motivated and comfortable in a fast-paced, ambiguous environment
WHAT WE OFFER
Estimated base salary range $150,000 - 175,000 plus uncapped commission.
Exact compensation for this role depends on a variety of factors, including experience, skills, internal equity, market data, and location.
To view our benefits package, visit the PerformLine Careers page!
About Performline
PerformLine is a RegTech company that empowers compliance leaders with a first-line of defense solution to mitigate risk across all consumer interactions channels including web, voice, chat and mobile. PerformLine automates the enforcement of compliance policies and provides clients with significant time and cost savings by eliminating manual compliance review processes. Its scalable technology monitors websites, call centers, chat, email, messaging, social media and mobile messaging for compliance issues in real-time. PerformLine provides clients with significant time and cost savings by eliminating manual compliance review processes. The company was founded in 2011 and is headquartered in New York, NY.
