JOB DESCRIPTION
VP, ACCOUNT SUPERVISOR
ACCOUNT SERVICESReports to:
EVP or SVP, Global Client LeadJob SummaryThe
Vice President, Account Supervisor, is an Account Services department position for someone with the ability and understanding to manage one brand with multiple indications, or multiple brands of moderate size and align the brands' strategies and tactics with the overall client/corporate vision. The VP, Account Supervisor owns the application of brand strategy into the master tactical plan development and tactical execution for their brand while contributing to the overall brand plan. As the leader of the account group, the VP, Account Supervisor accepts final accountability for client satisfaction at the product manager level, and provides guidance across multi-disciplinary teams, inspiring them and ensuring their development. The person in this position contributes to the overall growth and positive culture of the agency, with a solution-orientated approach that drives team motivation and delivers results for the agency, brand, and client.
Key Job Responsibilities (Duties may include, but are not limited to all or some of the following)
- Demonstrates commercial business development acumen, bringing a level of industry and therapeutic area knowledge unequaled inside or outside the client's organization
- Able to discuss, recommend, and provide direction on issues ranging from strategy to competitive market events
- Owns the application of brand strategy into the master tactical plan development and tactical execution for their brand
- Discusses, recommends, and provides direction on issues ranging from strategy to competitive market events
- Takes a lead role in fostering a partnership between planning and creative teams, resulting in strategic insight and vision that achieves client goals
- Leads the team in a manner that encourages, executes on, and supports company ideals
- Addresses conflict and celebrates successes, sets clear team priorities, explains brands' objectives and strategies, monitors progress and measurable outcomes
- Maintain strong ownership of the financial health of assigned accounts, including accurate scoping, budgeting, billing, and revenue forecasting
- Develop and manage scopes of work (SOWs), project estimates, and budgets in partnership with Finance, Project Management, and Senior Account Leadership
- Ensure work is appropriately scoped and resourced, with clear understanding of project deliverables, timelines, and financial commitments
- Monitor project budgets, labor hours, resource utilization, and financial performance to ensure work remains within approved parameters
- Maintain accurate and timely revenue forecasts, proactively communicating potential changes, risks, or opportunities
- Partner with Finance to ensure accurate billing, timely financial reconciliations, and appropriate tracking of account revenue
- Enables and promotes confidence in junior colleagues, peers, and cross-discipline client teams
- Manages, mentors, and develops team members
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Job Qualifications (Skills/Requirements)
- Bachelor's degree required
- 8-10 years of pharmaceutical marketing or account management experience
- At least 2-4 years of Account Director experience in an agency setting is required
- Possesses a level of business acumen and maturity necessary to lead a team
- Ability to think "bigger picture" on the brand and for the agency in a strategic way that has a measurable impact on business results beyond tactical execution
- Strong professional presence-possesses positive, inspirational qualities that motivate internal team and evoke ease and confidence in clients
- Possesses superior verbal and written communication skills, both with clients and internal brand teams, including presentation skills
- Can mindfully manage deadlines, multiple tasks, and challenges
- Ability to travel (locally and nationally) up to 45% of the time
- Willingness to go beyond what is described in the job description and be flexible for the team, and ultimately, the work
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