Bachelor's degree in technical field or equivalent experience.
7+ years in unified communications engineering or voice infrastructure.
Expertise in Cisco Unified Communications Manager (CUCM) administration and migration.
Proficiency with cloud calling platforms, particularly Cisco Webex Calling.
Strong understanding of conferencing tools like Webex, Zoom, or Microsoft Teams.
Advanced scripting skills in Python; knowledge of Cisco AXL and REST APIs is a plus.
Understanding of SIP trunking and related voice infrastructure components.
Responsibilities
Oversee and enhance the firm’s voice and calling infrastructure, focusing on cloud migration.
Provide daily operations support and maintenance for UC services, ensuring high performance.
Collaborate with global teams to evaluate and execute cloud calling plans.
Support and improve conferencing solutions across the company.
Develop automation solutions for voice/video environments using scripting and APIs.
Benefits
Medical and prescription drug coverage.
401(k) contribution matching.
Wellness reimbursement.
Family building benefits.
Charitable gift match program.
Full Job Description
What you'll do day-to-day
Oversee and engineer the firm's voice and calling infrastructure, with a focus on advancing the migration from on-premises to cloud-based platforms.
Provide day-to-day operational support and ongoing maintenance for UC services, ensuring reliability and performance.
Partner with global teams to evaluate, plan, and execute the transition to cloud calling, including architectural assessments and migration activities.
Support and enhance conferencing solutions, including Webex, Zoom, and Microsoft Teams, and contribute to video infrastructure initiatives.
Develop and implement automation solutions for voice and video environments using scripting and API integrations.
What we're looking for
A bachelor's degree in a technical discipline or equivalent experience.
At least seven years of experience in unified communications engineering or voice infrastructure.
Deep expertise in Cisco Unified Communications Manager (CUCM) administration, configuration, and troubleshooting, with hands-on experience in on-premises to cloud migration.
Proficiency with cloud calling platforms, preferably Cisco Webex Calling, and a keen understanding of the differences between on-premises and cloud voice architectures.
Solid working knowledge of conferencing platforms such as Webex, Zoom, or Microsoft Teams.
Advanced scripting skills in Python and experience with automation frameworks; familiarity with Cisco AXL and REST APIs for administration is highly desirable.
Well-developed understanding of SIP trunking, voice gateways, session border controllers, E911 compliance, and related voice infrastructure components.
Ability to collaborate effectively with global teams across time zones and work closely with cross-functional partners, including project management, events, and facilities.
Cisco Voice certifications (such as CCNP or CCIE Collaboration) are valuable but not required.
The expected annual base salary for this position is $160,000 to $200,000. Our compensation and benefits package includes variable compensation in the form of a year-end bonus, guaranteed in the first year of hire, and benefits including medical and prescription drug coverage, 401(k) contribution matching, wellness reimbursement, family building benefits, and a charitable gift match program.
