Department:Claim Advocacy & Consulting Services Department
Job Summary:The Vice President, Senior Claim Consultant is a senior client advocate and claims strategist responsible for delivering exceptional claims and risk management consulting to complex clients. The role leads multi-line claim programs, strengthens carrier and third-party administrator accountability, and translates claim activity into practical financial and operational insights.
Principal Responsibilities: - Act as a trusted member of each client's claim management team, providing strategic advocacy from initial reporting through resolution.
- Develop and maintain a tailored Claims Service Plan that aligns claim handling, reporting, escalation protocols, and stewardship expectations with each client's priorities.
- Negotiate special claim servicing instructions and other client-specific requirements with carriers, third-party administrators, wholesalers, and outside vendors.
- Analyze individual claims and portfolio trends to identify financial impact, coverage issues, reserve concerns, litigation exposure, and opportunities for improved outcomes.
- Oversee claims across multiple lines of coverage.
- Provide sophisticated claim consulting for Professional Services and Financial Services clients, including matters involving professional liability, errors and omissions, management liability, fidelity/crime, and complex general liability exposures.
- Serve as a subject matter expert on complex coverage, claim strategy, litigation management, settlement planning, and carrier or TPA performance.
- Build productive relationships with clients, carriers, TPAs, wholesalers, coverage and defense counsel, and other claim-related vendors.
- Partner with senior account executives, account executives, account managers, client service professionals, and production teams to support renewals, new business, prospect meetings, and client presentations.
- Prepare clear pre-renewal and new-business claim materials, including claim narratives, loss analysis, trend insights, and recommendations.
- Mentor Claims Consultants and Associate Claims Consultants, document coaching activity, and provide relevant input to management.
- Lead special claim projects and provide backup support across the Claim Consulting Services team as needed.
Other Functions- Keeps updated in industry trends and coverage changes
- Works on and negotiates special claims projects
- Updates Claim Consultant Service Plan calendars
- Provides "back-up" to other Consultants who are unavailable due to PTO, etc
- Other duties as assigned
Requirements- Bachelor's Degree preferred or equivalent work experience.
- Minimum 10 years of insurance industry experience in claims and/or risk management positions.
- Working knowledge of MS Office Suite (Work, Excel, PowerPoint, Outlook).
- Must have the ability to be flexible and be available 24/7.
- Must stay abreast of changes in insurance industry.
- Must be able to travel out of town via plane, train, or auto and visit client sites.
- Must be organized and detail-oriented and possess a positive attitude.
- Excellent oral and written communication skills.
- Must be self-motivated with the ability to work independently.
- Must possess excellent analytical skills and problem solving skills.
Preferred Qualifications - Juris Doctor (J.D.) or other relevant legal degree. Candidates with meaningful legal, coverage, or litigation experience will receive preference.
- Significant experience handling Cyber Liability claims and coordinating with breach counsel, forensic firms, carriers, vendors, and client stakeholders during time-sensitive events.
- Claim consulting or claim leadership experience serving Professional Services and Financial Services organizations.
Specialized Knowledge or Licenses:- Valid Property & Casualty License
- Pursuit of Risk Management Degree, CPCU, AIC, or ARM designations preferred
- Valid Driver's License
CompensationSalary for this position ranges from $130,000.00 - $180,000.00. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
Qualifying positions will also be eligible for comprehensive benefits, such as participation in family medical and dental insurance programs, 401K plan, and PTO.
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Must be authorized to work in the United States on a full-time basis without Company sponsorship.
