In this role we'll count on you to support toll and technology project implementation and procurement efforts across the United States. You will serve as a key partner to the Senior Technology Project Manager and other members of the Toll and Alternative Revenue team by driving day-to-day delivery for assigned workstreams, coordinating with clients and vendors, and producing client-ready work products. This includes: Technical Delivery • Provide professional consultation and support client satisfaction while meeting project constraints on scope, schedule and budget. • Lead the development of work products such as technical documents or reports, PowerPoint presentations, Visio diagrams, and Excel models. • Produce client-ready deliverables that are clear, well-structured, and consistent in terminology and assumptions. • Facilitate client and vendor working sessions for assigned work elements, with emphasis on business processes, data processing, and business rules. • Develop and maintain end-to-end process maps spanning the toll lifecycle from roadside detection through back-office processing, mailing and enforcement. • Translate operational intent, policies, and business rules into clear, testable requirements and acceptance criteria. • Develop and maintain traceability from requirements through test cases and test evidence, and prepare client-ready summaries. • Define performance metrics and KPI definitions including calculation logic and data quality considerations. • Analyze business processes and recommend improvements for efficiency, accuracy and operational performance. • Research toll and revenue system trends, technologies, and policies to inform client strategies and recommendations. Data Analysis and Quality • Contribute statistical analysis of project data, forecasting, benchmarking, and identification of project resources. • Conduct deep data analysis using Excel, Power BI, relational databases, and other tools. • Analyze large data sets to identify discrepancies, trends, and opportunities. • Support quality assurance reviews and recommend enhancements to deliverables and analytical methods. Task & Project Management • Lead tasks and support delivery teams with a high level of quality, including task planning, internal coordination, schedule management, and quality checks. • Support general program management contracts for toll-related work elements including implementation planning, procurement support and delivery governance. • Maintain issue logs, action trackers, decision records and delivery support artifacts as needed for assigned workstreams. • Communicate clearly in writing and in meetings, including concise summaries, decisions, and next steps. • Raise risks early and propose options. Business Development • Lead or support business development efforts, including writing or reviewing proposals. • Identify opportunities and develop relationships with clients to secure contracts and tasks. • Engage with the industry through conferences, business development meetings, and demonstrated thought leadership • Light travel, typically a few days per month, depending on client needs is expected. • Perform other duties as assigned. Keywords: Toll, Tolling, Consulting, Consultant, Back Office, Reporting, Business Rules, Operations, Change Management, Business Processes, Systems, Analysis, Procurement, Planning, Policy, Requirements, Testing, Roadway Pricing, Congestion Pricing, Systems Integration. Preferred Qualifications • Bachelor's degree in Engineering, Computer Science, Information Systems, Data/Analytics, Transportation Planning, Public Policy, Economics, or a related field. • Master's degree. • Experience in the A/E/C industry. • PMP Certification. • Familiarity with tolling roadside systems, back-office systems, and/or customer contact center operations. • Experience supporting procurements, including requirements development, evaluation support, and compliance exhibits. • Ability to handle a wide variety of tasks simultaneously requiring different skill sets. • Ability to adapt to client needs and take on new problem areas with confidence. • Ability to handle complex technical tasks with a can-do approach. • Experience working with or at state DOTs, toll system integrators, planning organizations, or toll / thruway / turnpike / bridge authorities. • Familiarity with tolling policies, technologies, or equipment. • Familiarity with data presentation and analytical tools such as Power BI, Tableau, etc. • Efficient and savvy use of online research tools, including AI-enabled tools, to support analysis and deliverable development. • Strong Microsoft PowerPoint, Word, Project and Visio skills. • Strong analytical skills with the ability to compile and present summary level information. • Ability to obtain, cleanse, merge and analyze data from multiple sources. • Excellent written and communication skills including facilitation of working sessions and presentation of findings to varied audiences. • Excellent interpersonal skills and strong relationship, organizational and follow-up skills. • Self-starter with demonstrated track record of delivering results. • Local candidates preferred. Qualifications Required Qualifications • Bachelor's degree in related field • A minimum of 2 years related experience • An attitude and commitment to being an active participant of our employee-owned culture is a must