2+ years of experience in a service advisor role preferred
Polished and professional demeanor with a strong focus on customer satisfaction
Excellent verbal and written communication skills
Ability to explain technical terms to non-technical customers
Experience with CDK software is a plus
Strong attention to detail
Valid Driver's License with an acceptable driving record
Responsibilities
Greet customers and serve as their trusted advisor during the service process
Write repair orders and communicate service needs clearly
Collaborate with technicians to ensure quality and timely service
Provide regular updates to customers and foster long-term relationships
Deliver an exceptional customer experience consistently
Benefits
Competitive pay
Medical, Dental, and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Access to Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Full Job Description
Dealership: L0705 DCH Freehold Toyota
DCH Freehold Toyota
Join Our Winning Team as a Service Advisor at DCH Freehold Toyota
Pay: $64,500.00 - $120,000.00 per year (Pay is based on commissions and bonuses)
Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.
Reports to Fixed Ops Manager
What You'll Do
Greet customers and act as their trusted advisor throughout the service process
Write repair orders and clearly communicate service needs
Work closely with technicians to ensure quality and timely service
Provide updates and build long-term customer relationships
Deliver an exceptional customer experience every time
What You'll Bring
2+ years of experience, preferred
Polished and professional with strong focus on customer satisfaction
Strong communication skills-both verbal and written
Ability to communicate technical terms to non-technical audience.
CDK experience, a plus!
Ability to create a truly memorable experience for our customers
Ability to work well in a team environment.
Outstanding attention to detail
Valid Driver's License with acceptable driving record
Total Rewards
The estimated annual earning range for this position is($66,000 to $120,000), which includes commissions on (Commissions -Ex: "Individual Sales and/or Individual Gross Profit", "Department Net") and/or bonus opportunities such as (Bonuses -Ex: "Parts Gross Achievement, Manufacturer Approvability").
Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.
We offer a comprehensive benefits package designed to support you and your family, including:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com
