Overview
PROGRAM AND LOCATION: VOA is recruiting a full-time Community Services Administrator for The Village on Sage Street in Reno, Nevada. The Village is primarily designed to serve working people earning minimum wage, or those with other income sources such as social security or disability, as a low-income housing option. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.
Responsibilities
POSITION SUMMARY:
The Community Services Administrator provides strategic leadership, operational oversight, and administrative direction for a dual-site housing portfolio in Reno, Nevada. This critical role oversees a 310-bed transitional housing facility focused on rapid stabilization and a 27-bed permanent supportive housing (PSH) site tailored for long-term housing stability. The Administrator ensures high-quality service delivery, manages facility budgets, coordinates case management workflows, and maintains strict regulatory and funding compliance. Serving as a key community liaison, this role collaborates closely with the Washoe County Housing and Homeless Services Division, local Continuum of Care (CoC) partners, and the Reno Housing Authority (RHA) to advance regional goals in ending homelessness.
OBJECTIVES/ACTIVITIES:
Site Cleanliness, Unit Maintenance & Overhauling
Unit Turnaround Management: Oversee and accelerate the complete overhauling, cleaning, and repairing of units immediately upon vacancy to minimize down-time and maximize available bed capacity.
Cleanliness Standards: Establish, monitor, and enforce rigorous daily cleaning schedules and facility maintenance protocols across both the 310-bed and 27-bed sites to ensure a safe, sanitary, and dignified environment.
Inspections & Audits: Conduct regular site walkthroughs and formal unit inspections to proactively identify maintenance needs, safety hazards, or pest control issues.
Vendor & Facilities Coordination: Direct facilities maintenance staff and external contractors to ensure repairs, deep cleaning, and health-hazard remediations are completed rapidly and cost-effectively.
Occupancy Optimization & Intake Management
Utilization Targets: Drive strategic initiatives to maintain maximum occupancy across both sites, ensuring the portfolio achieves agency performance benchmarks.
Monitor housing stability and resident outcomes and identify gaps in service delivery.
Pipeline Streamlining: Oversee referral workflows and intake processes to eliminate bottlenecks, coordinating directly with Coordinated Entry system partners.
Retention Strategy: Implement stabilization and eviction prevention measures to help current participants maintain their housing and reduce unnecessary program discharges.
Staff Management & Fiscal Responsibility
Team Leadership: Directly supervise, recruit, and mentor a case management team, maintenance team, and facility staff.
Identify training needs and establish staff-development priorities.
Provide coaching, technical assistance, and professional development to case managers.
Address performance concerns in collaboration with HR and leadership.
Promote a professional, safe, collaborative, and trauma-informed work environment.
Be available to respond to urgent resident service, case management, programmatic, or staffing matters. Serve as the designated on-call administrator.
Mentor and role model established crisis and escalation procedures.
Ensure appropriate documentation and follow-up following significant events.
Performance Alignment: Align staff goals, scheduling, and daily workflows with the site's primary targets for unit cleanliness, rapid turnarounds, and occupancy numbers.
Budget Oversight: Monitor operational budgets for both locations, maximizing resource allocation for facilities upkeep, sanitation supplies, and tenant needs.
Monitor program expenditures against approved budgets and coordinate programmatic drawdowns when applicable.
Coordinate financial documentation with Finance and Administration.
Coordinate programmatic financial drawdowns.
Support grant renewals and funding development as assigned.
Compliance, Data Management & Community Liaison
Grant Compliance: Ensure programmatic adherence to local, state, and federal funding requirements, Fair Housing regulations, including HUD initiatives and local housing funded programs.
HMIS Tracking: Oversee accurate, real-time data entry in the regional Homeless Management Information System (HMIS) to track precise occupancy and vacancy metrics.
Prepare data for leadership, funders, and program review.
Conduct case file and documentation audits.
Develop and monitor quality improvement strategies.
Partner Collaboration: Represent the organization at Washoe County CoC forums and coordinate with local housing authorities and landlords to expedite permanent housing placements.
Responsible for case management and resident services.
Provide direct supervision of case management staff and assigned resident-services/program staff.
Conduct regular 1:1 supervision and facilitate or oversee case conferencing.
Monitor caseloads, workload distribution, resident engagement, service plans, and case-management documentation.
Provide coaching, technical assistance, and professional development to case managers.
Establish and monitor case-management expectations, workflows, and documentation standards.
Support trauma-informed, housing-focused service delivery.
Responsible for funder and contract management.
Serve as the primary programmatic contact for applicable funders and external program partners.
Maintain working knowledge of contractual requirements and monitor compliance.
Prepare and submit required monthly, quarterly, and annual program reports.
Monitor program outcomes and performance measures.
Communicate changes in funder requirements to program staff.
Responsible for HMIS, data, quality assurance, and outcomes.
Oversee programmatic HMIS requirements and data quality.
Ensure timely and accurate case management documentation.
Track program outcomes, housing stability, exits, returns to homelessness, engagement, and other applicable measures.
Responsible for shared leadership and rotating on-call.
Participate in a rotating 24/7 on-call schedule.
Respond to urgent resident-service, case-management, programmatic, or staffing matters while serving as the designated on-call administrator.
Qualifications
EQUIVALENT EDUCATION AND EXPERIENCE:
A college degree is required or a combination of education and experience. A minimum of two years of experience in property management, homeless services, case management, program administration, or related housing services. A minimum of two years of progressive personnel management experience is required. Prior experience with externally funded programs, contract compliance, and services for individuals experiencing homelessness is preferred. Valid Nevada driver's license, reliable transportation, and ability to meet the organization's insurance carrier guidelines are required. Must pass all required background clearances in accordance with agency, County, State, and federal standards. CPR/First Aid certification is required within 90 days of employment. Completion and maintenance of all required training and health clearances.
SPECIFIC SKILLS REQUIRED:
Leadership skills
Excellent oral and written communication skills
Organizational skills
Analytical and decision-making ability
Statistical and mathematical skills
Computer skills including Microsoft Suite
Knowledge of property management, transitional and supportive housing models, program compliance, HMIS, and outcomes reporting
PHYSICAL REQUIREMENTS:
Lift and move up to 25 pounds
Stand, walk and sit frequently
Climb stairs as needed
Drive for company business as required
Bend and stoop occasionally
Pay Range
USD $90,000.00 - USD $95,680.00 /Yr.
