This multi-faceted position is responsible for driving technology adoption and customer confidence through the delivery of training services, a formalized approach to quality testing and advanced application support.
ESSENTIAL FUNCTIONS- New Hire Training - Develop and deliver a multi-touch, targeted technology training program for new hires to ensure knowledge becomes embedded within core work processes.
- New Technology Training - Function as a project subject matter expert (SME) to learn new technology, develop training materials and conduct training sessions to support the deployment phase.
- Quality Testing - Support the IT Department's commitment to quality by partnering with technical SMEs to thoroughly test applications and inventory errors, issues, and concerns.
- Advanced Applications Support - Act as third-tier escalation SME for core software including, but not limited to, Microsoft Office, iManage, Word LX, and Adobe
- Other duties as assigned.
QUALIFICATIONS- Bachelor's degree and 7+ years' experience creating and delivering educational content and communications (written, audio, video) to time-constrained professionals.
- Previous law firm experience required.
- Deep knowledge of Microsoft Office, iManage and related software typically used in a law firm.
- Experience in adult learning concepts and adoption techniques for busy professionals.
- Solid understanding of the relationship between technology and workflow and how to drive adoption of new technologies.
- Demonstrated success in promoting new technologies in a non-technical way; adept at storytelling.
- Good interpersonal skills; respectful and collaborative, assertive but tactful, receptive to feedback and embraces continuous improvement.
- Credible, personable, and discrete; able to minimize conflict and engender trust.
- Excellent work ethic, strong sense of ownership for both personal and teamwork, follow through.
- Exercises good judgment; applies critical thinking and common sense.
- Superior organizational skills and attention to detail.
- Must speak concisely and convincingly and write similarly.
Stradley Ronon offers a competitive benefits package that includes medical, vision, dental, and prescription drug coverage; health savings account (with applicable medical plan); flexible spending accounts; life insurance; short- and long-term disability coverage; and 401(k). Additionally, the firm provides family forming and hormonal health benefits; childcare leave; backup child and adult care; pre-tax commuter benefits; an employee assistance program; a wellbeing program; vacation and other paid time off.
No agencies please. For questions regarding this position, please contact Julie Oates, Talent Acquisition Manager, at [redacted]. Outside agencies, search firms and/or their representatives will not be compensated in any way for unsolicited candidate submissions, or submissions made through anyone other than a Legal Recruiting Department representative.
