The Associate Director will serve as the technical authority for Observability and Event Management. Lead the technology strategy, engineering, and operational excellence of the enterprise's monitoring, telemetry, and event lifecycle capabilities. This role ensures our platforms, applications, and infrastructure are measurable, predictable, and resilient - enabling proactive detection, automated remediation, and data-driven engineering decisions. Responsibilities: • Own the observability strategy across logs, metrics, traces, events, and digital experience monitoring. • Position observability as an enterprise service with clear service definitions, support models, standards, and adoption expectations. • Influence the architecture and lead the engineering portion of modern telemetry pipelines: OpenTelemetry, distribution tracing, log aggregation, and metrics platforms. • Lead the technology portion for Event Management, including event detection, correlation, enrichment, noise reduction, and automated response. • Support and implement AIOps capabilities to improve signal-to-noise ratio, reduce toil, and accelerate root-cause identification. • Drive automation-first approaches for alerting, remediation, and event routing. • Partner with architects, platform, and cloud engineering teams, to ensure observability and monitoring coverage are embedded into new and existing services, applications, infrastructure, and platforms. • Lead tool selection, roadmap, and vendor management for observability and event platforms. • Lead and develop a team responsible for enterprise observability services, including coaching, performance management, prioritization of team capacity, skills development, and alignment of team execution to enterprise technology priorities. • Mentor engineers and influence engineering culture towards proactive reliability and data-driven operations. Qualifications • Bachelor's Degree in Information Technology, Computer Science, or Business Administration with 9 years' experience OR Master's Degree with 8 years' experience OR PhD with 4 years' experience • Deep expertise in observability/monitoring platforms: Datadog, Dynatrace, Grafana, or SolarWinds • Strong understanding of OpenTelemetry, distributed tracing, and telemetry standards • Hands-on experience with event correlation, AIOps and automation frameworks • Demonstrated proficiency of ITIL Event Management, Incident Management and Operations Control • Proven ability to translate telemetry into insights for engineering and leadership • Exceptional communication and interpersonal skills with the ability to bridge the gap between technical and business audiences • Capacity to make well-informed and timely decisions in a fast-paced environment • Thorough understanding of customer needs and the ability to translate them into roadmap product/service offerings • Demonstrated ability to manage competing priorities and needs from various stakeholders Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. • This job is eligible to participate in our long-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.