Salary Range:
$56,600.00 - $115,000.00
This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.
Overview
If you are looking to elevate your career at the intersection of industry, technology, and client-facing excellence, the Technical Support EngineerIIrole at AVEVA offers a compelling opportunity to make a meaningful impact.
As a member of the Technical Support Team, our mission is to serve our customers with best-in-class quality and speed to achieve their business outcomes while developing internal talent for the future of AVEVA. In this role, you willleverageyour experience to drive resolution of complex technical challenges for our broad customerbaseincluding Fortune 100companieswhile mentoring peers and contributing to continuous improvement of our support operations.
As a Technical Support Engineer, you will:
- Complete a structured onboarding and product ramp-up program to build deep familiarity with our software portfolio, customer environments, and company culture through classroom training, customer interactions, facility visits, and hands-on experience.
- Own and drive resolution of complextechnical issues for customers remotely (phone, email, web) and on-site as needed, serving as a trusted technical advisor for their environments.
- Mentor and develop junior team members through knowledge sharing, case collaboration, and serving as an internal instructor or job trainer.
- Teach customers how to maximize the value of our software as an instructor for public training classes.
- Analyze customer support data and trends, communicating insights effectively to account teams and customers to drive proactive solutions.
- Join customer meetings alongside other functions (Sales, Product, Services) toprovidetechnical advice, guidance, andescalationleadership.
- Collaborate cross-functionally with Product, R&D, and Services teams to deliver and continuously improvethe customerexperience.
- Take ownership of projects or processes within the support organization,identifyingand implementing improvements that enhance team performance and customer outcomes.
- Continuously deepen your technicalexpertiseacross the AVEVA software portfolio and related industry technologies.
What Were Looking For
- Proven ability to apply software troubleshooting theories, principles, and methodologies to complex issues and develop innovative solutions.
- Experience owning entire projects or processes, including driving improvements to systems, tools, or workflows that positively affect team performance.
- Strong analytical skills with the ability to interpret support data and communicate findings to technical and non-technical audiences.
- Demonstratedtrack recordof customer-facing excellence, with a service mindset and genuine desire to help people succeed.
- Enthusiasm for technical problem-solving with attention to detail and the ability to navigate ambiguity.
- Excellent written and verbal communication skills.
- Self-motivated and able to work independently while contributing to a collaborative team environment.
- Bachelors Degree or higher in Engineering, Math, Computer Science, Natural Sciences, ora related field.
- 1-3years of experience ina technicalsupport, customer-facing technical, or related role.
Nice to Have:
- Experience with industrial software, SCADA, data historians, or operational technology (OT) environments.
- Familiarity with SQL, scripting languages, or developer technologies (APIs, web services).
- Additionallanguage skills, specifically Spanish, Portuguese, or French.
- Experience mentoring or training others in a technical environment.
USA Benefits include:
Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.
Its possible were hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
Hybrid working
We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.
Hiring process
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
