Job DescriptionPOSITION SUMMARYThis position oversee and maintain the Public and Internal Lab for use by Vertiv channel IT Sales personnel, Vertiv Resellers, and Partners. Provide secondary technical pre-sales information for Monitoring and IT Infrastructure products and solutions. This role involves:
- Developing actual product configurations for use in our internal and public-facing sales labs.
- Maintain the lab environment and work with IT to maintain the Sales and public-facing demonstration labs in working order.
- Assisting in Performing Live Demonstrations of Vertiv Monitoring and IT Management Software solutions.
- Assisting Field Sales Engineers and Resellers with setting up Potential Use cases that can be demonstrated to interested end users.
- Provide feedback to product offering teams for future Software and Monitoring functionality based on operational experience discovered in the lab..
- Offering technical guidance or clarification to partner sales teams on effective selling strategies.
The position will primarily interface with Vertiv Sales teams, IT department, and may have occasional interface with Vertiv Resellers and partners.
RESPONSIBILITIES- Act as Primary lab engineer and serve as the escalation point for Vertiv public and private sales labs.
- Generate optimized Vertiv solution configurations to meet specific application requirements and incorporate those configurations within the lab.
- Monitor and control access to Vertiv's lab for Vertiv Employees, Resellers, and partners, and the general public via Vertiv's public demo webpage.
- Work closely with IT to help maintain lab physical infrastructure.
- Participate in Security reviews and lab upkeep as required by IT policy.
- Maintain lab simulation environment, including IP Network Topology. Maintain lab equipment and simulators in working order.
- Configure Monitor and IT Management software to work with external authentication providers such as AD, LDAP, and RADIUS as required
- Support and maintain virtual environment hosting lab assets.
- Collaborate closely with Vertiv field sales teams on shared opportunities; identifying Monitoring, and IT Management hardware and software opportunities as they arise.
- Provide technical sales support to targeted national resellers through training and presentations as required.
- Provide technical pre-sales support between Vertiv and targeted resellers as required
- Perform miscellaneous duties as assigned.
QUALIFICATIONSMinimum Job Qualifications: - Bachelor's degree in Computer Science and Information Technology, Computer Science and Technology or related technical field.
- Detailed knowledge and experience with IT networking and communication systems required.
- Strong organizational skills with the ability to handle multiple tasks concurrently.
- Must be a strong self-starter with the capacity and technical curiosity to learn.
- Strong computer skills, including working knowledge of MS Office Suite.
- Highly detail-oriented with a critical degree of accuracy regarding problem-solving and analytical skills.
- Strong verbal and written communication skills. Strong presentation skills.
- Capability of effectively interacting with global personnel.
- Professional attitude towards customer relations.
- Demonstrate a high degree of availability and respond to support requests in a prompt and professional manner.
Preferred Qualifications: - 5-10 years of experience in the information technology industry, with a preference for data center industry experience.
- Strong networking background with industry-recognized network and/or security-related certifications (e.g., Network+, Security+). Network administration experience is preferred
- Familiarity with UPS and power distribution products.
- Experience with environmental monitoring hardware and software solutions and underlying technologies.
- Familiarity with KVM Switching and Serial Console technologies
- Proficient in setting up and maintaining Virtual Computing environments such as VMWare or Hyper-V.
- Experience in Windows and Linux operating environments and Server management
- Be able to plan and provide a budget for lab expansion and future growth as required.
PHYSICAL & ENVIRONMENTAL DEMANDS- Prolonged periods of sitting at a desk and working on a computer.
TIME TRAVEL REQUIRED- Occasional travel to physical lab locations and occasional after-hours support will be needed.
- Periodically will need to be available to host and attend web meetings with sales and IT teams located in Europe, India, and Asia Pacific locations.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
