The application window is expected to close on: 10/26/2026
Your Impact
As our AI Delivery Researcher, you will step into a high impact role where you directly shape the future of our services by uncovering groundbreaking market insights and driving competitive intelligence.
- Research market trends and competitor strategies to identify AI driven automation opportunities to keep our portfolio ahead of the curve.
- Analyze delivery workflows to provide actionable outside in perspectives that empower internal service teams to elevate customer value.
- Collaborate closely with technical product managers and engineering peers to translate findings into feature and roadmap recommendations to accelerate product innovation.
- Deliver comprehensive competitive briefs and capability matrices to guide internal product development decisions with crystal clear market intelligence.
- Evaluate emerging artificial intelligence solutions to ensure our delivery tooling remains competitive in the enterprise space and delivers unmatched value.
Minimum Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 5 years of professional experience in product management, technical marketing, market research, or enterprise services delivery.
- Demonstrated experience conducting market research or competitive analysis for customer experience or services businesses.
- Strong technical familiarity with enterprise software systems, architectures, and applied artificial intelligence or machine learning frameworks.
- Experience collaborating with technical stakeholders such as engineers, product managers, and cross functional teams.
- Proficiency in using artificial intelligence tools to capture data, conduct analysis, and generate actionable insights.
Preferred Qualifications
- Exceptional storytelling and communication skills with the ability to translate complex research insights into compelling narratives for stakeholders.
- Experience working within a consulting, professional services, or customer experience environment.
- Direct familiarity with post sales workflows and technical support operations.
- Demonstrated experience presenting research findings and strategic recommendations to senior leadership.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $138,100.00 to $196,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
- Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
- Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
- 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
- .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
- 1.5% of incentive target for each 1% of attainment between 50% and 75%;
- 1% of incentive target for each 1% of attainment between 75% and 100%; and
- Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$138,100.00 - $226,000.00
Non-Metro New York state & Washington state:
$124,000.00 - $201,000.00
* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
