10/22/26
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Job Type: Permanent
Work Model: Remote
Reference code: 135632
Primary Location: Toronto, ON
All Available Locations: Ottawa, ON; Halifax, NS; Saint John, NB; St. John's, NL; Toronto, ON; Vancouver, BC
The Technical Delivery Manager is accountable for end-to-end technical delivery and ongoing service health of assigned ServiceNow IRM and SecOps products. The role translates business, risk, compliance, privacy, resilience and security priorities into executable plans and connects product, architecture, engineering, QA, release, platform operations, vendors and stakeholders.
Role Mandate- Own delivery from intake and discovery through design, build/configuration, testing, deployment, stabilization and continuous improvement.
- Establish clear plans, decision points, quality gates, ownership and transparent status reporting.
- Develop strong knowledge of assigned products, integrations, data flows, controls and operating processes.
- Recommend practical options, resolve delivery barriers and drive approved work to completion.
- Provide strong client service while maintaining appropriate challenge, escalation and accountability.
Primary AccountabilitiesProduct and Delivery Leadership- Lead implementations, enhancements, integrations, upgrades, remediation and operational improvements across the assigned IRM and SecOps portfolio.
- Develop integrated delivery plans covering scope, milestones, dependencies, resources, environments, testing, release gates, acceptance and support transition.
- Coordinate Agile delivery, release planning and cross-team dependencies; monitor progress, forecasts, risks, decisions, costs and recovery actions.
- Assess approved changes for impacts to scope, architecture, security, data, testing, support, schedule and cost.
IRM Capability Delivery- Guide delivery across applicable IRM capabilities, including policy and compliance, risk, controls, assessments, issues and remediation, audit, third-party risk, privacy, regulatory change, business continuity, operational resilience and reporting.
- Translate risk and compliance needs into maintainable workflows, data structures, roles, evidence, approvals, notifications, reporting and integrations.
- Coordinate dependencies across taxonomies, control libraries, profiles, entities, services, vendors, findings and remediation; promote standard platform capabilities and reusable patterns.
Security Operations Capability Delivery- Guide delivery across Security Incident Response, Vulnerability Response, Application Vulnerability Response, threat intelligence, exposure workflows, exceptions and remediation orchestration.
- Coordinate integrations with vulnerability scanners, security monitoring and response platforms, threat intelligence, asset/service data, identity, ITSM/change, notifications and analytics.
- Ensure workflow ownership, data quality, prioritization, assignment, closure, evidence, access control, auditability and support expectations are defined.
What will your typical day look like?Requirements, Architecture and Governance- Partner with Product Owners, Business Analysts and architects to define outcomes, epics, stories, acceptance criteria, technical deliverables and non-functional requirements.
- Maintain traceability from approved requirements through design, testing, release and business acceptance.
- Facilitate solution reviews and document technical decisions, dependencies and exceptions while aligning delivery with platform, architecture, security, data and operations standards.
Quality, Release and Operational Readiness- Coordinate test strategy, coverage, data, defect triage, regression needs and approval evidence.
- Lead release readiness, change approvals, deployment sequencing, rollback planning, communications, knowledge transfer and stabilization support.
- Ensure runbooks, monitoring, support procedures, ownership, escalation paths and documentation are complete; drive root-cause follow-up for production issues.
Stakeholder, Vendor and Resource Management- Build trusted relationships across business, risk, security, platform, delivery and support teams; facilitate workshops, reviews, decision forums and executive-ready escalations.
- Negotiate feasible scope, sequencing, resources and timelines based on priority, capacity, complexity and risk.
- Coordinate distributed teams and vendors, including deliverables, resource plans, forecasts, budgets and acceptance.
People Leadership and Knowledge Management- Mentor team members in ServiceNow, IRM/SecOps processes, technical delivery, communication and client service.
- Delegate work with clear outcomes and follow through to completion or resolution.
- Maintain reusable standards, playbooks, estimates, templates, technical documentation and lessons learned; support training and knowledge transfer.
About the teamDeloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Enough about us, let's talk about youRequired: - Bachelor's degree in information technology, computer science, engineering or a related discipline, or equivalent relevant experience.
- 5+ years of technology delivery experience, including leadership of complex cross-functional or geographically distributed teams; final requirements should align with the career level.
- Experience delivering ServiceNow implementations, enhancements, integrations, upgrades or operational services.
- Strong knowledge of software delivery lifecycles, Agile delivery, requirements, testing, release management and production support.
- Ability to identify stakeholder needs, present technical solutions, negotiate commitments and communicate with technical and non-technical audiences.
- Working knowledge of enterprise risk, compliance, audit, privacy, resilience, vulnerability management, security incident response or related processes.
Preferred:- ServiceNow Certified System Administrator and relevant implementation, application developer, IRM, SecOps or platform certifications.
- Experience integrating ServiceNow with security platforms, identity services, CMDB/service data, ITSM/change, content providers or analytics platforms.
- Familiarity with ITIL, Scrum, SAFe or other service and delivery management frameworks.
- Experience with enterprise architecture, integration patterns, data governance, security controls, regulated environments, vendors, budgets or capacity planning.
Total RewardsThe salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
