A Technical Consultant is responsible for ensuring client satisfaction by assisting the sales team in developing and presenting required IT solutions. About the Role: - Conduct in-depth technical discussions with clients, focusing on business goals and outcomes - Investigate client networks and complete network assessments which will support solution proposals and develop strategic direction - Collaborate with technical resources to design and build proper hardware and infrastructure solutions - Support sales during quoting and proposal/closing process as the primary technical resource - Understand clients' needs especially with compliance and regulations - Partner with sales to identify, qualify and develop new opportunities within existing and prospective accounts - Support account growth by identifying gaps, risks, or improvement opportunities in client environments - Prepare and present KPI and SLA performance reviews with clients and internal staff, creating action plans where appropriate - Support sales through Quarterly Business Review process by serving as the resource for all technical-related topics Requirements & Qualifications: - Interpersonal and client relation skills - Ability to think strategically and critically - Keen attention to detail and ability to problem solve - Prioritize customer service and client satisfaction - 5+ years in Information Technology field - Associate degree or equivalent with a demonstrated successful work history - Experience with Microsoft ecosystem including Servers, Entra ID, Exchange, Teams and Azure - Understanding of a SaaS model and hosting solutions - Understanding of basic network technologies including wireless technologies - Network infrastructure (router/switch/firewalls) knowledge - Microsoft server/AD experience and certifications is a plus - Experience supporting pre-sales or client-facing solution discussions - Ability to translate technical concepts into business value for non-technical stakeholders - Experience supporting opportunities through the sales cycle by addressing technical objections.