About the Role:

The Account Technical Strategist (ATS) is a vital partner for customers, partners, and fellow team members working together to solve business problems for our largest Enterprise customers. They use their extensive experience with technologies centered around secure delivery of applications to develop comprehensive strategies that deliver valueforour customers. 

As an ATS in the Citrix Customer Success organization, you will drive value creation for our customers byidentifyingwhich critical solutions of our platform help support their business today and which additionalsolutions can help them achieve their goals tomorrow. This includes identifyingnew solutions and helping to measure the value they bring to customers you support, building the right relationships within those customers, and aligning their long-term goals with those of Citrix.

What You Will Do:

• Develop strategic partnerships and relationships with your customers’ technical influencers, key decision makers, and executives

• Identifycritical revenue-generating use cases our solutions support for our customers

• Assess how Citrix solutions do and can meet customers’ business priorities

• Define a customer success roadmap that strengthens critical customer use cases and increases adoption of our solutions

• Coordinate cross-functional teams and resources to ensure customer success goals are met

• Describe the value our solutions provided at both a business and technical level in an easily understandable way

• Overcome technical and/or business objections while moving adoption and renewal cycles along the customer’s value journey

• Establish andmaintaina regular cadence with key customer contacts

• Be a trusted primary point of contact for customer relationship management, and technical support concerns

• Deliver technical presentations and, whenrequired, product demonstrations remotely or on-site

• Delegate and review work across complex, multi-product engagements, ensuring the quality and consistency of technical deliverables

• Oversee and drive the success criteria definition, design and build of multi-product proof of concepts for customer evaluations

• Provide thought leadership on the latest industry trends and insights