Bachelor's degree or High School Diploma/GED with 4 years of relevant experience in lieu of a degree
Minimum of 5 years of relevant experience
Strong writing and editorial skills
Excellent interpersonal and communication skills
Extensive experience with Microsoft Word
Familiarity with healthcare regulations and accreditation requirements is a plus
Proficient in development tools like FS Pro, SharePoint, Service Now, HTML, CSS, and Microsoft Excel
Responsibilities
Enable development and deployment of technical communications for operational knowledge and compliance
Create and update technical documentation and knowledge assets, including policies and procedures
Employ development methodologies to ensure knowledge assets are relevant and accessible
Test instructions and validate content with subject matter experts and end users
Build trusted relationships across the organization to facilitate document work
Collaborate with enterprise trainers and quality auditors to meet training and auditing needs
Manage individual timelines and assignments, working independently
May oversee projects, delegating work and reviewing outputs
Benefits
Hybrid work model with in-office collaboration two days a week
Flexibility for employees living more than 50 miles from an office location
Opportunity to work with a dedicated team focused on healthcare quality and affordability
Engagement in meaningful projects that impact operational efficiency
Professional development opportunities through collaboration with various departments
Full Job Description
Job Description
Your Role
The Healthcare Quality and Affordability (HQA) Technical Communications team creates and maintains desk level procedures to support HQA staff members, training, auditing, and business initiatives. This technical communicator, senior role will report to the HQA Technical Communications manager. In this role you will design, develop, deliver, and evaluate technical documentation and knowledge management solutions that enable the adoption of new/changing and sustainable capabilities for business and/or operational needs. You will produce, maintain, and assess the storage systems and documentation, including policies and procedures used by operations.
Responsibilities
Your Work
In this role, you will:
Enable the development and deployment of technical/operational communications that assist with front-line operational knowledge and ensure organizational compliance
Be responsible for creating and updating technical documentation/knowledge assets including policies & procedures
Employ appropriate development methodologies to ensure that knowledge assets are relevant, readily understandable, and easily accessible
Ensure knowledge assets are accurate by testing instructions, interviewing subject matter experts, observing end users, and validating content with both groups
Work with various individuals throughout the organization to build trusted and trusting relationships and facilitate document work
Work with enterprise trainers and quality auditors to ensure documentation meets training delivery and internal auditing needs
Work independently and manage individual timelines, assignments, and work plans
May manage projects requiring the responsibility of delegating work and reviewing resulting work product
Qualifications
Your Knowledge and Experience
Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
Requires at least 5 of prior relevant experience
Requires strong writing and editorial skills
Must have excellent interpersonal and communication skills
Must have extensive experience with Microsoft Word
Familiarity with healthcare regulations and accreditation requirements desired
Proficient in one or more development areas including use of FS Pro, Share Point, Service Now, HTML, CSS, and Microsoft Excel
Hybrid
This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.
Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.
About the Team
About Blue Shield Of California
Blue Shield of California is a not-for-profit health plan provider that has been providing Californians with access to high-quality healthcare for over 80 years. The company offers a range of health insurance products and services to individuals, families, and employers. Blue Shield of California is committed to improving the health and wellbeing of its members and the communities it serves. The company is also committed to sustainability and has implemented a number of initiatives to reduce its environmental impact.
