Job DescriptionYour Role The Healthcare Quality and Affordability (HQA) Technical Communications team creates and maintains desk level procedures to support HQA staff members, training, auditing, and business initiatives. This technical communicator, senior role will report to the HQA Technical Communications manager. In this role you will design, develop, deliver, and evaluate technical documentation and knowledge management solutions that enable the adoption of new/changing and sustainable capabilities for business and/or operational needs. You will produce, maintain, and assess the storage systems and documentation, including policies and procedures used by operations.
ResponsibilitiesYour Work In this role, you will:
- Enable the development and deployment of technical/operational communications that assist with front-line operational knowledge and ensure organizational compliance
- Be responsible for creating and updating technical documentation/knowledge assets including policies & procedures
- Employ appropriate development methodologies to ensure that knowledge assets are relevant, readily understandable, and easily accessible
- Ensure knowledge assets are accurate by testing instructions, interviewing subject matter experts, observing end users, and validating content with both groups
- Work with various individuals throughout the organization to build trusted and trusting relationships and facilitate document work
- Work with enterprise trainers and quality auditors to ensure documentation meets training delivery and internal auditing needs
- Work independently and manage individual timelines, assignments, and work plans
- May manage projects requiring the responsibility of delegating work and reviewing resulting work product
QualificationsYour Knowledge and Experience - Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
- Requires at least 5 of prior relevant experience
- Requires strong writing and editorial skills
- Must have excellent interpersonal and communication skills
- Must have extensive experience with Microsoft Word
- Familiarity with healthcare regulations and accreditation requirements desired
- Proficient in one or more development areas including use of FS Pro, Share Point, Service Now, HTML, CSS, and Microsoft Excel
HybridThis role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.
Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.
Physical Requirements:Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
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