The Team Lead leads and manages a team of Support Associates. The Team Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government Management.
DUTIES/TASKS:- Plan and follow established procedures and methods to meet changing processing requirements.
- Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting.
- Plan, direct, and coordinate the daily activities of mail open, image capture (PRISM), image review, data entry, cashier services, and quality control.
- Notify the DPSM of any problems or issues with staff adherence to procedures, any internal controls violations.
- Monitor workload and make recommendations to the Government on how to divide work among support staff.
- Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls.
- Assist with prioritizing will calls, expedites, and routine work.
- Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure.
- Make recommendations to the Government to improve processes and assist with problem solving and continuous improvement.
- Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government.
The salary range for this position is $80,000 to $90,000 per year.Requirements
- Must be a U.S. Cizitien
- Bachelor's Degree and three (3) years of experience or;
- Six (6) years of experience in managing teams in a business office environment with general office experience.
- Proficient in the Microsoft Suite of Office Products (i.e., Word, PowerPoint, Excel, SharePoint, and Outlook).
- Progressive supervisory experience shall be in a professional office environment managing a team of at least ten (10) FTE.
- Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
- Required to have attended or attend an entry-level supervisory course within 6 months of the start date (at no cost to the government).
QUALIFICATIONS:- Excellent oral and written communication skills and provide outstanding customer service.
- Prioritizing the workload for small teams and possessing good organizational skills.
- Proficient ability to analyze, interpret, and apply regulatory material and internal controls.
- Thorough and conscientious attention to detail in all aspects of work performance.
- Ability to use sound judgment to identify issues to generate and evaluate alternatives and to make recommendations.
- Ability to influence change while adding value and sustaining a professional work environment.
- Ability to adjust workloads to ensure daily or weekly deliverables are consistently met.
Physical Demands:
Work is performed in an office environment. Required to stand, walk and sit; talk or hear, both in person and by telephone. Required to use a computer throughout the work.
