Bachelor's degree preferred or equivalent experience
7+ years in enterprise end-user computing or virtual desktop infrastructure
Hands-on experience with Microsoft Windows 365 and Azure Virtual Desktop
Strong knowledge of Windows 10/11 and desktop image engineering
Proficiency in PowerShell scripting and automation
Familiarity with Citrix Virtual Apps and Desktops
Responsibilities
Lead architecture, design, build, and deployment of Microsoft Windows 365 and Azure Virtual Desktop environments
Design provisioning policies and architect AVD host pools and application groups
Evaluate desktop delivery models based on user personas and application requirements
Integrate with Microsoft Entra ID, Active Directory, and security services
Develop and maintain standardized Windows 11 images and lifecycle processes
Automate operational tasks using PowerShell and Infrastructure as Code tools
Provide Level 3 engineering support and lead root cause analysis for complex issues
Benefits
Comprehensive health and wellness programs
Flexible work arrangements
Professional development opportunities
Collaborative and innovative work environment
Access to cutting-edge technology and tools
Full Job Description
Job Description
The Impact you will have in this role:
The Systems Engineering family is responsible for the entire technical effort to evolve and verify solutions that satisfy client needs. The primary focus is centered on reducing risk and improving the efficiency, performance, stability, security, and quality of all systems and platforms. The Systems Engineering role specializes in the analysis, evaluation, design, testing, implementation, support, and debugging of all middleware, mainframe, and distributed platforms, tools, and systems of the firm.
Your Primary Responsibilities:
Lead the end-to-end architecture, design, build, and deployment of scalable, secure, resilient, and cost-effective Microsoft Windows 365 and Azure Virtual Desktop (AVD) environments aligned with enterprise standards.
Design Windows 365 provisioning policies, Cloud PC configurations, and user assignment models, and architect AVD host pools, session hosts, application groups, workspaces, scaling plans, and network connectivity.
Evaluate desktop delivery models based on user personas, application requirements, performance, security, and cost.
Integrate with Microsoft Entra ID, Active Directory, Microsoft Intune, Azure networking, and enterprise identity and security services, including single sign-on, multifactor authentication, and Conditional Access.
Develop and maintain standardized Windows 11 images and image lifecycle processes, and implement application deployment, compatibility, configuration management, patching, and user profile/data management (including FSLogix where appropriate).
Configure Intune policies, device compliance, security baselines, and endpoint configuration.
Automate provisioning, configuration, image management, and operational tasks using PowerShell and Infrastructure as Code tools.
Produce architecture diagrams, design specifications, implementation plans, technical standards, and operational documentation, and coordinate testing, production readiness, and deployment across infrastructure, application, networking, and security teams.
Own the operational lifecycle of Windows 365 and AVD, including availability, performance, capacity, patching, incident and problem management, and continuous improvement.
Establish operational processes, support procedures, troubleshooting guides, runbooks, escalation paths, KPIs, service-level objectives, availability metrics, and user experience measurements.
Implement monitoring and analytics using Azure Monitor, Log Analytics, AVD Insights, Windows 365 reporting, and enterprise Digital Employee Experience (DEX) tools.
Provide Level 3 engineering support and lead root cause analysis and resolution of complex provisioning, connectivity, performance, profile, Teams, and application issues.
Optimize login times, session performance, resource utilization, and user experience through AVD host sizing, session density, scaling, capacity planning, and Windows 365 Cloud PC sizing and lifecycle management.
Monitor and optimize Azure consumption, licensing, and infrastructure costs.
Design and implement solutions aligned with enterprise security architecture, regulatory, and audit requirements in partnership with cybersecurity and risk teams.
Integrate with approved enterprise security platforms, and implement Windows security baselines, vulnerability remediation, encryption, and data protection controls.
Serve as the technical subject matter expert for Windows 365 and AVD, partnering with Digital Workplace, Cloud Engineering, Identity, Networking, Cybersecurity, Application Engineering, and Service Operations teams.
Lead architecture reviews, proof-of-concept initiatives, and technical assessments, and establish engineering standards, operational best practices, and knowledge sharing.
Evaluate new Microsoft capabilities to drive platform modernization and continuous improvement.
Maintain a high-level understanding of Citrix Virtual Apps and Desktops and collaborate with Citrix platform teams on coexistence, integration, troubleshooting, and migration of appropriate workloads to Windows 365 or AVD in alignment with enterprise strategy.
Qualifications:
Minimum of 8 years of related experience
Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
7+ years of experience in enterprise end-user computing, virtual desktop infrastructure, cloud engineering, or related technology disciplines.
Demonstrated hands-on experience designing, deploying, and supporting Microsoft Windows 365 and/or Azure Virtual Desktop.
Strong knowledge of Windows 10/11, desktop image engineering, application compatibility, patch management, FSLogix/user profile management, and virtual desktop performance troubleshooting.
Experience with Microsoft Intune, Microsoft Entra ID, Active Directory, Group Policy, Conditional Access, endpoint compliance, and Azure infrastructure, networking, identity, and security.
Proficiency in PowerShell scripting and automation.
Experience with monitoring, incident and problem management, and production service operations, including developing architecture documents, implementation plans, runbooks, and support procedures.
High-level familiarity with Citrix Virtual Apps and Desktops and enterprise VDI concepts.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.
About DTCC
The Depository Trust & Clearing Corporation (DTCC) is a financial services company that provides clearing, settlement, and information services for the global financial industry. DTCC was founded in 1999 and is headquartered in New York City. The company operates through subsidiaries that provide services such as trade matching, risk management, and asset servicing. DTCC is owned by its users, which include broker-dealers, banks, and other financial institutions. The company is committed to reducing risk and increasing efficiency in the financial markets.
