Job DescriptionThe Impact you will have in this role:The Systems Engineering family is responsible for the entire technical effort to evolve and verify solutions that satisfy client needs. The primary focus is centered on reducing risk and improving the efficiency, performance, stability, security, and quality of all systems and platforms. The Systems Engineering role specializes in the analysis, evaluation, design, testing, implementation, support, and debugging of all middleware, mainframe, and distributed platforms, tools, and systems of the firm.
Your Primary Responsibilities: - Lead the end-to-end architecture, design, build, and deployment of scalable, secure, resilient, and cost-effective Microsoft Windows 365 and Azure Virtual Desktop (AVD) environments aligned with enterprise standards.
- Design Windows 365 provisioning policies, Cloud PC configurations, and user assignment models, and architect AVD host pools, session hosts, application groups, workspaces, scaling plans, and network connectivity.
- Evaluate desktop delivery models based on user personas, application requirements, performance, security, and cost.
- Integrate with Microsoft Entra ID, Active Directory, Microsoft Intune, Azure networking, and enterprise identity and security services, including single sign-on, multifactor authentication, and Conditional Access.
- Develop and maintain standardized Windows 11 images and image lifecycle processes, and implement application deployment, compatibility, configuration management, patching, and user profile/data management (including FSLogix where appropriate).
- Configure Intune policies, device compliance, security baselines, and endpoint configuration.
- Automate provisioning, configuration, image management, and operational tasks using PowerShell and Infrastructure as Code tools.
- Produce architecture diagrams, design specifications, implementation plans, technical standards, and operational documentation, and coordinate testing, production readiness, and deployment across infrastructure, application, networking, and security teams.
- Own the operational lifecycle of Windows 365 and AVD, including availability, performance, capacity, patching, incident and problem management, and continuous improvement.
- Establish operational processes, support procedures, troubleshooting guides, runbooks, escalation paths, KPIs, service-level objectives, availability metrics, and user experience measurements.
- Implement monitoring and analytics using Azure Monitor, Log Analytics, AVD Insights, Windows 365 reporting, and enterprise Digital Employee Experience (DEX) tools.
- Provide Level 3 engineering support and lead root cause analysis and resolution of complex provisioning, connectivity, performance, profile, Teams, and application issues.
- Optimize login times, session performance, resource utilization, and user experience through AVD host sizing, session density, scaling, capacity planning, and Windows 365 Cloud PC sizing and lifecycle management.
- Monitor and optimize Azure consumption, licensing, and infrastructure costs.
- Design and implement solutions aligned with enterprise security architecture, regulatory, and audit requirements in partnership with cybersecurity and risk teams.
- Apply least-privilege access, role-based access control, Conditional Access, strong authentication, and device compliance.
- Integrate with approved enterprise security platforms, and implement Windows security baselines, vulnerability remediation, encryption, and data protection controls.
- Serve as the technical subject matter expert for Windows 365 and AVD, partnering with Digital Workplace, Cloud Engineering, Identity, Networking, Cybersecurity, Application Engineering, and Service Operations teams.
- Lead architecture reviews, proof-of-concept initiatives, and technical assessments, and establish engineering standards, operational best practices, and knowledge sharing.
- Evaluate new Microsoft capabilities to drive platform modernization and continuous improvement.
- Maintain a high-level understanding of Citrix Virtual Apps and Desktops and collaborate with Citrix platform teams on coexistence, integration, troubleshooting, and migration of appropriate workloads to Windows 365 or AVD in alignment with enterprise strategy.
Qualifications: - Minimum of 8 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success: - 7+ years of experience in enterprise end-user computing, virtual desktop infrastructure, cloud engineering, or related technology disciplines.
- Demonstrated hands-on experience designing, deploying, and supporting Microsoft Windows 365 and/or Azure Virtual Desktop.
- Strong knowledge of Windows 10/11, desktop image engineering, application compatibility, patch management, FSLogix/user profile management, and virtual desktop performance troubleshooting.
- Experience with Microsoft Intune, Microsoft Entra ID, Active Directory, Group Policy, Conditional Access, endpoint compliance, and Azure infrastructure, networking, identity, and security.
- Proficiency in PowerShell scripting and automation.
- Experience with monitoring, incident and problem management, and production service operations, including developing architecture documents, implementation plans, runbooks, and support procedures.
- High-level familiarity with Citrix Virtual Apps and Desktops and enterprise VDI concepts.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.
About the TeamServes as a dedicated technology resource for advancing DTCC's business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC's mission to support the financial markets.
