DescriptionPosition TitleSystems Engineer (IS)
Section/DepartmentInformation Systems
LocationNCSC (LaVergne, Tennessee)
Shift/Designation 1st Shift / Hybrid Work
Basic Purpose of Position:
Responsible for the design, development, implementation, maintenance, and support of business applications, IT infrastructure, and enterprise technology systems. This position serves as a technical resource for software development, systems integration, and end-user support. The Systems Engineer works closely with business stakeholders to identify operational needs, develop technology solutions, improve business processes, and ensure the reliability, security, and performance of information systems across the organization.
Responsibilities
- Design, develop, implement, maintain, and support business applications and information systems.
- Perform systems analysis, requirements gathering, solution design, testing, deployment, and ongoing application support.
- Develop functional specifications, test plans, and supporting documentation for software enhancements and system changes.
- Review and test application changes to ensure functionality and compliance with business requirements.
- Troubleshoot and resolve application, software, and system-related issues.
- Provide training and technical support to users regarding applications and system enhancements.
- Lead and support technology-related projects and continuous improvement initiatives.
- Deploy, configure, maintain, and troubleshoot desktop, laptop, server, and storage hardware.
- Support Microsoft 365 applications, including Microsoft Teams and Office applications.
- Install, configure, and troubleshoot network infrastructure, including Cisco equipment and wireless systems.
- Provide second-level support for Help Desk escalations and end-user technical issues.
- Support Active Directory, VMware, Fortinet, antivirus solutions, and related infrastructure systems.
- Assist in supporting security, voice communication, and other business-critical technology systems.
- Perform other duties as assigned
Position Requirements
- Bachelor's degree in Information Systems, Computer Science, Information Technology, or a related field required.
- Minimum 5-7 years of progressive professional experience in software development, systems support, and IT infrastructure administration.
- Proficiency with Azure DevOps, Visual Studio, Agile methodologies, and software development lifecycle (SDLC) processes, including requirements gathering, design, development, testing, implementation, support, and enhancements.
- Experience developing and supporting applications utilizing SQL Server, Microsoft .NET technologies, DevExpress, and React JS.
- Experience preparing functional specifications, test plans, and system documentation.
- Professional verbal and written communication skills.
- Experience supporting Cisco LAN/WAN environments.
- Working knowledge of TCP/IP networking, BGP routing, DHCP, DNS, and wireless networking technologies.
- Experience supporting Fortinet security solutions, Microsoft 365, and Microsoft Active Directory environments.
- Experience supporting VMware virtualized environments and antivirus solutions.
- Possession of one or more of the following certifications preferred:
- Cisco Certified Network Associate (CCNA)
- CompTIA Tech+
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
Note: Candidates must be legally authorized to work in the United States and will not require current or future employment visa sponsorship.
