How We LEAD:

We are currently seeking a Systems Engineer to be a key member of our Technical Operations Center. They will apply their server and cloud management skills in a global enterprise to ensure the smooth and efficient ongoing operation of the UMG Global infrastructure. A strong ability for troubleshooting and problem analysis is required, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams, and network providers to quickly and effectively resolve operational issues. In addition to having good technical skills, you must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment.

How You'll CREATE:

• Diagnose and solve problems, frequently under time constraints and business pressure
• Contribute to detailed capacity and performance analysis
• Work with vendors and global/regional IT groups to resolve problems in a timely manner
• Serves as primary escalation point for the UMG application communities and sourcing provider(s) for operational issues, ensuring timely resolution & communication
• Monitor infrastructure operational alerts e.g., environmental, server performance and devices and escalate as necessary
• Maintain high quality process and procedure documentation
• Maintain and implement high quality operational standards, processes and procedures
• Maintain redundancy, backup and recovery processes, and disaster recovery procedures
• Maintain & enhance knowledge of key technologies
• Monitor and tune systems to identify and eliminate issues and potential bottlenecks
• Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required
• Participate in developing automation to reduce the time spent on routine tasks
• This position will be shift-based.

Bring Your VIBE:

• Minimum of three years' experience in technical server management and/or enterprise Cloud systems (AWS, Azure, Google)
• Strong knowledge of virtualization technology (VMware, Hyper-V)
• Must possess strong people skills and the ability to be both diplomatic and firm
• Familiarity with operating system administration and tools including Microsoft, Mac OS X, andLinux
• Experience with scripting to develop automation and reporting
• Exposure to managing large cloud server infrastructure on AWS and/or Azure
• Communicate clearly in both the written and verbal mode to technical and non-technical audiences
• Manage time well in a high-interruption operational environment. Handle the details of several technical tasks simultaneously
• Customer and service delivery oriented
• Be an excellent and creative problem solver
• Knowledge of Infrastructure as Code

Desirable:

• MCSE and/or Linux certifications preferred
• Exposure to version control and release management concepts and tools, particularly Git (GitHub / Bitbucket) for code branching and merging
• Familiarity with Systems Reliability Engineering principles, automation, and AI
• Experience in service management
• International experience is beneficial. Additional languages a plus.

Education:

• Bachelor's Degree in Computer Science or Engineering or closely related field or comparable education and experience.
• AWS, MCSE, other professional certifications
• ITIL Foundation Certification strongly desired

Perks Playlist:

Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren't just values-they're how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical, dental, and vision coverage
• Including 100% coverage for out-patient in-network mental health services
• Fertility coverage for eligible medical plan participants
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• Student Loan Repayment Assistance and Tuition Reimbursement
• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Job Category:
Technology

Salary Range:
$70,000 - $114,000

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.