WHAT YOU'LL DOAs a Systems Administrator, you'll help manage, maintain, and strengthen the technology infrastructure that supports our people, operations, and client work. You'll work across on-premises and cloud environments, ensuring our systems remain secure, efficient, and dependable.
Reporting to the Help Desk Supervisor, you'll take ownership of day-to-day systems administration, troubleshoot complex technical challenges, and collaborate on infrastructure improvements that help our agency operate at its best. You'll also serve as a technical resource for the Help Desk team, sharing your knowledge and helping others grow their capabilities.
This is an opportunity to deepen your technical expertise, expand your ownership of critical systems, and grow toward a Senior Systems Administrator role.
Key ResponsibilitiesInfrastructure & Systems Management- Administer, maintain, and troubleshoot on-premises Windows and Linux servers, virtualization environments (VMware and Hyper-V), and network-attached and storage area network systems (NAS/SAN).
- Support storage infrastructure and large-file workflows used by creative, production, and business teams.
- Maintain and troubleshoot network infrastructure, including switches, firewalls, VPNs, wireless networks, and connectivity.
- Monitor system health, performance, capacity, and availability, proactively identifying and resolving issues before they disrupt business operations.
- Use infrastructure monitoring tools such as SolarWinds, CloudMon.ai, or Datadog to identify trends, investigate alerts, and support system reliability.
- Support backup, recovery, and disaster recovery processes across on-premises and cloud environments.
- Participate in infrastructure upgrades, maintenance, and improvements to strengthen reliability, performance, and scalability.
Cloud Platforms & Identity Management- Administer Microsoft 365 and Google Workspace environments, including user accounts, permissions, licensing, security settings, and collaboration tools.
- Support AWS and Azure cloud environments, including provisioning, monitoring, resource management, and basic cost tracking.
- Manage identity and access management systems, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Okta.
- Support mobile device management (MDM) platforms such as Jamf and Microsoft Intune to maintain secure and consistent device configurations.
- Assist with user provisioning, deprovisioning, and access changes, ensuring appropriate security controls throughout the employee lifecycle.
- Identify opportunities to improve system administration processes through automation, standardization, and more effective use of technology.
Security, Compliance & Documentation- Implement and maintain system security practices, including endpoint protection, patch management, access controls, and vulnerability remediation.
- Support administration and monitoring of endpoint security tools, including CrowdStrike.
- Assist in maintaining secure systems and protecting confidential client, campaign, and business information.
- Support security reviews, remediation efforts, and ongoing improvements to the agency's technology environment.
- Maintain accurate documentation of infrastructure configurations, system procedures, troubleshooting guides, and disaster recovery processes.
- Develop and update standard operating procedures (SOPs) to support consistency, knowledge sharing, and operational continuity.
Technical Support, Collaboration & Continuous Improvement- Serve as an escalation point for the Help Desk team, diagnosing and resolving complex infrastructure, application, network, and system issues.
- Partner with the Help Desk Supervisor on technology initiatives, infrastructure projects, system upgrades, and agency-wide rollouts.
- Provide technical guidance and knowledge sharing to Help Desk team members, helping strengthen troubleshooting skills and overall team capabilities.
- Collaborate with internal teams and external technology partners to resolve issues and support business needs.
- Provide hands-on technical support during high-priority agency activities, including client pitches, production shoots, and major launches, when needed.
- Recommend tools, process improvements, and technical solutions that improve efficiency, reliability, and the employee experience.
- Stay current on emerging infrastructure technologies, cybersecurity practices, and opportunities to strengthen agency systems.
WHAT YOU'LL BRINGExperience & Technical Expertise- 3 to 5+ years of hands-on experience in systems administration, IT infrastructure, or a related technical role.
- Strong working knowledge of Windows Server environments, including administration, troubleshooting, and system maintenance. Linux experience is a plus.
- Hands-on experience with virtualization platforms such as VMware and Hyper-V.
- Familiarity with NAS/SAN storage technologies, backup solutions, and disaster recovery practices.
- Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, switching, firewalls, VPNs, and wireless connectivity.
- Experience with firewall and network security solutions such as WatchGuard, Cisco Meraki, or Check Point SASE.
- Experience administering Microsoft 365 and/or Google Workspace environments.
- Working knowledge of AWS and/or Microsoft Azure, including provisioning, monitoring, and basic cloud infrastructure management.
- Familiarity with identity and access management solutions, including Okta, SSO, and MFA.
- Experience or exposure to endpoint management and security platforms such as Jamf, Intune, and CrowdStrike.
- Understanding of security best practices, including patch management, endpoint protection, vulnerability remediation, and access controls.
- Experience using infrastructure monitoring tools to diagnose issues and maintain system performance.
- Ability to create and maintain clear technical documentation, system configurations, and operational procedures.
Capabilities- Strong troubleshooting and analytical skills, with the ability to diagnose complex technical issues, identify root causes, and implement effective solutions.
- Ability to work independently, prioritize competing needs, and take ownership of assigned systems and responsibilities.
- Strong attention to detail and a proactive approach to identifying potential risks before they affect business operations.
- Clear written and verbal communication skills, with the ability to explain technical concepts to colleagues with varying levels of technical expertise.
- Strong organizational skills and the ability to manage multiple projects, system requests, and deadlines.
- A collaborative approach to problem-solving and a willingness to share technical knowledge with others.
- Sound judgment when handling confidential information, system access, and business-critical infrastructure.
- Curiosity about emerging technologies and a commitment to continuous learning and professional development.
Nice to Have- Experience supporting technology infrastructure within a media, advertising, production, or creative agency environment.
- Familiarity with rendering farms, digital asset management (DAM) systems, or large media file workflows.
- Relevant technical certifications, such as CompTIA Server+, Microsoft Certified: Azure Administrator Associate, or VMware Certified Professional (VCP).
- Experience with scripting and automation tools such as PowerShell, Bash, or Python.
- Experience participating in infrastructure migrations, cloud adoption initiatives, or security improvement projects.
WHO YOU AREAt Attention Arc, how you work is just as important as what you deliver. Our core competencies define the skills and behaviors that drive strong performance and meaningful impact:
- Credibility: You build trust through technical expertise, sound judgment, and reliable execution. You approach challenges with curiosity, continuously strengthen your skills, and deliver solutions that improve the performance, security, and stability of our systems.
- Clarity: You make complex technical information understandable and actionable. Whether documenting a process, explaining an issue, or recommending a solution, you communicate with precision and purpose so others can move forward confidently.
- Connection: You recognize that technology exists to support people. You build strong working relationships across teams, collaborate openly, and share knowledge to help colleagues solve problems and work more effectively.
- Care: You take responsibility for the systems and people who depend on your work. You approach technical challenges with patience, professionalism, and integrity, recognizing that reliable technology and thoughtful support make a meaningful difference in someone's day.
- Culture & Character: You bring ownership, curiosity, and consistency to your work. You live The Arc Code by going All In, working with No Sidelines, Moving With Curiosity, and communicating with Truth With Heart. You contribute to a culture where people help one another, take pride in their craft, and continuously look for ways to improve.
Together, these behaviors define what it means to do great work here, building trust, driving impact, and creating a culture where people and ideas thrive.
WHAT WE OFFERCompensation: The estimated salary range for this role is $95,000 to $120,000. Compensation packages are based on the skill level and experience each candidate brings to the role.
We're committed to rewarding our people fairly and supporting their growth with intention. Our salaries are competitive, thoughtfully benchmarked, and designed to ensure equity across roles, experience, and impact. Growth at Attention Arc isn't tied to a calendar, it's driven by performance, progress, and potential. We continuously invest in our people through ongoing feedback, development, and opportunities to take on more, so you can keep building your career in meaningful ways.
We know that great work starts with people who feel genuinely supported, inside the office and out. Our benefits are designed with your whole self in mind: your health, your family, your financial future, and your wellbeing day to day. We're committed to making sure that everyone at Attention Arc has what they need to thrive, not just professionally, but personally.
Here's what you can expect:- Flexible Paid Time Off
- Comprehensive Medical, Dental, and Vision plans
- Competitive Parental Leave that gives you time to bond with your family
- Hybrid work model with in-office collaboration
- Mental health support
- Annual agency contribution to 401(k)
- Flexible Spending Accounts (FSAs) and Healthcare FSA
- Commuter benefits and corporate discounts
- Carrot Fertility and family-building support
- Employee Assistance Program (EAP)
- Casual work environment, team building, and other social events
LOCATIONWe operate on a hybrid, in-office model designed to foster collaboration, mentorship, and hands-on learning. Employees are expected to work from the office 3 to 4 days a week to fully
