The Client Associate II is responsible for driving client success, retention, and growth through exceptional relationship management, strategic project leadership, and consultative business development. This role serves as the voice of the client, and the champion for customer engagement, while proactively identifying opportunities to expand Schneider Electric's solutions and deepen client partnerships. The ideal candidate combines strong project management discipline with commercial acumen, excelling at stakeholder engagement, cross-functional collaboration, and revenue growth initiatives.
Key ResponsibilitiesClient Leadership & Retention- Serve as the champion of client outcomes for a portfolio of strategic clients.
- Build long-term trusted partnerships through proactive communication and coordination of centers of excellence.
- Develop and execute account strategies focused on retention, client satisfaction, and expansion opportunities.
- Act as the voice of the client internally, ensuring alignment between customer expectations and delivery outcomes.
- Lead executive business reviews, strategic planning discussions, and client presentations.
Growth & Business Development- Identify, qualify, and advance opportunities to expand existing client relationships.
- Partner closely with sales and solution teams to develop growth strategies and position Schneider Electric offerings.
- Lead discovery discussions to uncover client priorities, challenges, and unmet needs.
- Support proposal development, pricing coordination, solution shaping and commercial negotiations for contract renewals.
- Drive portfolio growth through cross-sell, upsell, and solution expansion initiatives.
Project & Delivery Leadership- Coordinate internal resources and stakeholders to ensure successful execution of client commitments.
- Drive project timelines, and long-term partnership strategy.
- Maintain accountability for key performance metrics and customer outcomes.
- Facilitate collaboration across Client Management, Sustainability Operations, Sales, Data Experience, Sourcing, Risk and Product teams.
Commercial & Contract Management- Lead contract renewals and client negotiations.
- Manage scope discussions, commercial terms, pricing conversations, and service expectations.
- Balance client satisfaction objectives with revenue retention and profitability goals.
- Identify and mitigate commercial risks while preserving strong client relationships.
What Will Make You SuccessfulLeadership & Communication- Exceptional verbal and written communication skills with the ability to influence stakeholders at all organizational levels.
- Executive presence and confidence leading client-facing discussions.
- Strong negotiation and conflict-resolution capabilities.
- Ability to build credibility quickly and establish trusted advisor relationships.
Project Management Excellence- Demonstrated success managing complex client engagements and cross-functional initiatives.
- Strong organizational skills with the ability to prioritize competing demands.
- Proven ability to drive accountability, coordinate resources, and deliver results.
Commercial Mindset- Experience identifying and advancing business growth opportunities.
- Strong consultative selling and relationship-building skills.
- Ability to balance strategic thinking with execution-oriented account management.
- Experience supporting or leading solution development, proposal creation, and commercial discussions.
Collaboration & Business Acumen- Proven ability to work effectively across departments and influence without direct authority.
- Strong understanding of customer business objectives and industry challenges.
- Experience working in consulting, sustainability, energy management, or other B2B service environments preferred.
Qualifications- 5+ years of experience in client management, account management, project management, business development, sales, or a related field.
- Demonstrated success in both client relationship management.
What qualifications will make you successful?- Strategic thinking that connects customer goals with sustainability solutions
- Strong relationship-building skills and a customer-first mindset
- Ability to work independently while collaborating across teams and partners
- Results-driven approach with genuine passion for sustainability and environmental impact
What's in it for me?- Make a real difference by helping customers achieve meaningful sustainability outcomes
- Join a collaborative team that values innovation and professional growth
- Access training and development opportunities in sustainability sales
- Be part of a company committed to efficiency, sustainability, and positive environmental impact
Ready to sell solutions that matter? Apply today and start making an impact!
