OverviewTeleWorld Solutions is seeking a Super Tech/Sr. Field Engineer to join our team! The Super Tech / Senior Field Engineer is the highest hands-on authority in the field—deployed when standard procedures and lower-tier technicians can’t solve the problem. You’ll lead complex site builds, turn-ups, and emergency restorations; perform deep-dive RF/IP/power diagnostics; and mentor regional teams on advanced methods and safety. Acting as the customer-facing technical SME, you translate gnarly field issues into root-cause fixes that stick—and ensure every job closes to spec, on schedule, every time.
Location: Fort Morgan, CO
Responsibilities
- Installation & Commissioning
- Install, integrate, and commission Samsung equipment to Samsung standards.
- Install, Commission and integrate Juniper ACX series routers to manufacturers and Samsung specifications.
- Support On-Site Field Work, technical work, installations, testing, and troubleshooting of backhaul, transmission methodology.
- Integration & Testing
- Work with RF engineers and remote testers to ensure site readiness and KPI compliance
- Execute RMA process including field trouble-shooting, replacement and administrative completion. Process may require interfacing with customer, subcontractors and multiple groups within Samsung organization.
- Conduct or assist in all field engineering activities in support of field trials (FIT/FOA/FFA).
- Execute RF field test plans for technology features and performance.
- Accountable for driving field integration testing efforts (FFA/FIT/FFA) of all 4G/5G key features with customers, including test plan development, reviewing test plan with internal teams, driving cross-functional teams to execution, review of test results, issue identification, analysis and quality proofing.
- Manage field engineering walk/drive testing,
- Perform ad-hoc field testing as needed.
- Documentation & Reporting
- Report to Regional Field Ops Manager with daily status of activities.
- Prepare reports and presentations, compile and analyze data and engineering information for the effective communication of processes, results, plans, recommendations, and conclusion.
- Scheduling and assignment of daily tasks and site work to Field Technicians.
- Customer Liaison for Network Operations including Samsung integration into customer processes and design procedures as well as handoff between organizations.
- Able to create/follow/update tickets via Ticketing tools for work assignments
- Leadership & Communication
- Review internal documentation for accuracy and provide updates/corrections as appropriate.
- Communicate clearly with project managers, site leads, and customer contacts.
- Represent Market or Region Field Ops Team in periodic status meetings relative to overall project including daily, weekly and monthly progress by site, market or region.
- Support subcontractors in growth of knowledge base for project fulfillment through field training efforts with the objective of expanding engineering expertise.
- Provide direction to field engineers (internal and external) to meet overall project objectives. Goal is to ensure all field engineers are on track to meet project milestones and to redirect as necessary.
- Interface with customer and other Samsung teams via conference calls and/or in-person field activities.
- Interface with software/hardware design groups and provide assistance for their activities of debugging and resolution.
- Perform limited project management to ensure all RF Engineering deliverables are met.
- Support subcontractors in growth of knowledge base for project fulfillment through field training efforts with the objective of expanding engineering expertise.
- Create or assist with the creation of CIQ.
- Other duties as assigned.
Qualifications
- Bachelor's Degree in engineering with more than 10 years of directly related experience in telecom field installation, integration, or maintenance required, or 15 years of directly related experience with lesser degree.
- Must have practical, hands-on ability to use and navigate Linux in daily working environment for everyday tasks.
- Field or Network Engineering Experience in Wireless Network Design & Implementation including LTE- 4G/5G, IP, Router/Switching, Commissioning, Base Station Installation & Commissioning, RF Design and Performance.
- Must be able to support presentation of technical information in various business settings to audiences of varying backgrounds.
- Excellent verbal and written communication skills in English to communicate key technical concepts and the ability to package complex ideas into logical, easy-to-follow progressions.
- Successful track record defining direction and providing specific instruction for engineering projects/programs, leveraging personal knowledge and organizational skills to increase team efficiency, facilitate personal development, and mentor colleagues.
- Must have a strong work ethic, excellent communication skills, integrity and work extremely well independently and in a team environment.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Must have a valid US driver’s license
- Must be able to travel on short notice during the project more than 75% of the time.
Preferred:
- Experience with GIS and mapping tools is a plus.
- Samsung LTE/5G experience is a plus.
- CBRS CPI Certification is a plus.
- Tools & Equipment Used:
- Must have strong knowledge and experience with 4G and 5GDeployment, Test, Optimization and Troubleshooting for mmWave and Sub-6 GHz systems as well as their associated parameters.
- Experience with UE data collection and post-processing tools, preferably Accuver XCAL and XCAP.
- Experience in testing and trialing various 4G/5G features.
- Experience with CBRS, Massive-MIMO, and TDD systems is strongly desired.
- A solid understanding of RF fundamentals and data network protocols.
- Advanced working knowledge of Base Station Vendor equipment (Samsung, Alcatel Lucent, Ericsson).
- Proficient in MS Office package.
Join Our Veteran-Friendly Team:
Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team.
