Customer-facing experience, including crisis and priority management.
BS or equivalent in Computer Science/Engineering with 4+ years in Customer Success or Technical Account Management.
Experience supporting products that impact business productivity.
Experience with international enterprise customers.
Strong analytical and problem-solving skills.
Excellent interpersonal and communication skills in English.
Willingness to work weekends and holidays occasionally.
2+ years of experience with Java or another programming language (Ruby, Python, Groovy, GO is a plus).
Deep understanding of dockerized applications (K8s is a plus).
Experience with Continuous Deployment and Delivery tools (Chef, Puppet, Ansible is a plus).
Experience in Software Architecture design and product development is a plus.
Familiarity with Continuous Integration tools (Jenkins, Docker, Maven, etc. is a big plus).
A strong desire to learn.
Responsibilities
Own the end-to-end customer journey, driving adoption and customer satisfaction.
Partner with cross-functional teams to build and execute Success Plans aligned to business goals.
Act as a trusted technical advisor, guiding architecture decisions and best practices.
Engage with senior decision-makers to understand industry trends and develop customer champions.
Lead Business Reviews to demonstrate ROI and monitor customer health and usage trends.
Leverage CRM and case management systems to track outcomes and customer success metrics.
Benefits
Open to remote work for candidates outside reasonable commuting distance to Atlanta, Sunnyvale, and Seattle offices.
Comprehensive benefits including medical, dental, vision, and retirement plans.
Equity package of restricted stock units (RSU) and eligibility for Employee Stock Purchase Plan.
Full Job Description
We are seeking a talented and experienced Technical Success Manager for the Americas Customer Success team. In this role, you will oversee the activities which include helping our Enterprise customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing.
As a Technical Success Manager in JFrog, you will...
Own the end-to-end customer journey, driving adoption, value realization, and customer happiness across the JFrog platform.
Partner cross-functionally (Sales, Product, Solutions Engineering, Support, Training) and with customer stakeholders to build and execute Success Plans aligned to business goals and success metrics.
Act as a trusted technical advisor, maintaining deep product and roadmap expertise to guide architecture decisions, best practices, and increased platform adoption.
Engage senior decision-makers, understand industry trends and evolving strategies, develop customer champions, and serve as the voice of the customer internally.
Lead Business Reviews to demonstrate ROI, monitor customer health and usage trends, and support renewals, expansions, and risk mitigation.
Leverage CRM and case management systems (e.g., SFDC, JIRA) with strong analytical and organizational skills to track outcomes, ROI, and customer success metrics.
To be a Technical Success Manager in JFrog you need...
Customer-facing experience - including crisis management, priority management inbound, and outbound.
BS or equivalent in Computer Science or Computer Engineering plus 4+ years of experience as a Customer Success Manager or Technical Account Manager for an Enterprise software company.
Experience with supporting products with impact on business/productivity.
Experience with supporting international enterprise customers.
Excellent analytical and problem-solving skills.
Customer orientation and excellent interpersonal skills.
Excellent English verbal and written communication skills.
To work weekends and holidays (on occasion).
2+ years of experience with Java or another programming language (RubyPython/ Groovy/ GO - a plus).
Deep understanding of working with dockerized applications (K8s - a plus).
Experience with Continuous Deployment and Delivery tools: Chef, Puppet, Ansible -> a plus.
Experience with Software Architecture design and product development -> a plus.
Experience with Continuous Integration tools: CI Server, VCS, Artifactory, Jenkins, Ant, Hudson, Maven, Chef, Docker, Gradle, NPM -> a big plus.
An uncompromising desire to learn.
WHAT JFROG CAN OFFER...
Open to remote work for candidates outside a reasonable commuting distance to the Atlanta, Sunnyvale and Seattle office.
At JFrog, base salary is only one component of our compensation package.
This position has a base salary range between $125,000 to $140,000. Base salary will be based on your skills, qualifications, experience, and location.
This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
JFrog provides employees with comprehensive benefits including medical, dental, vision, retirement, wellness, and much more!
About JFrog
JFrog is a software company that provides a universal artifact management platform for software development and DevOps. The company's products include JFrog Artifactory, a universal artifact repository manager, and JFrog Xray, a universal component analysis tool. JFrog's platform enables developers to manage and distribute software artifacts across multiple development teams, build tools, and deployment environments. The company was founded in 2008 and is headquartered in San Mateo, California.
