5+ years of experience in industrial automation, 2+ in leadership
Proven experience with multiple controls platforms
Strong background in troubleshooting and technical support
Experience designing and executing training programs
Excellent leadership and communication skills
Ability to work in fast-paced environments
Occasional travel may be required
Responsibilities
Lead and manage a multi-skilled controls engineering team
Develop and implement a structured training program
Monitor team training progress using KPIs and skills matrices
Oversee resolution of technical issues in live systems
Act as an escalation point for complex troubleshooting
Collaborate with cross-functional teams to resolve systemic issues
Maintain documentation and standard operating procedures
Balance resource allocation and manage workload shifting priorities
Conduct regular performance reviews and career planning
Promote a culture of continuous improvement
Benefits
Structured cross-training programs for skills development
Opportunities for career advancement and mentorship
Supportive team culture focused on continuous improvement
Dynamic work environment with diverse technology exposure
Collaboration with cross-functional teams for holistic problem-solving
Full Job Description
Position Summary
We are seeking a results-oriented Team Manager - Controls Support Engineering to lead a technically diverse team responsible for the long-term support and optimization of installed warehouse automation systems. This leader will be accountable not only for daily support operations, but also for developing and executing a measurable, structured cross-training program that ensures all team members are capable of supporting multiple controls platforms and technologies.
Key Responsibilities
Lead, coach, and manage a multi-skilled team of controls engineers providing technical support for post-commissioned systems.
Develop, implement, and maintain a structured, measurable training and cross-training program to upskill team members across a range of control platforms
Monitor training progress through KPIs, skills matrices, and milestone tracking to ensure capability gaps are closed.
Oversee and prioritize resolution of technical issues in live systems, ensuring minimal operational disruption and high customer satisfaction.
Act as an escalation point for complex troubleshooting and critical incidents.
Collaborate cross-functionally with software, mechanical, and site operations teams to resolve systemic issues and improve system performance.
Maintain rigorous documentation, knowledge bases, and standard operating procedures.
Allocate resources efficiently and manage workload balancing across shifting priorities.
Conduct regular team performance reviews, career development planning, and mentorship.
Support a culture of continuous improvement in support processes, training, and system reliability.
Qualifications
High school degree
5+ years of experience in industrial automation with at least 2 years in a team leadership role.
Proven experience with multiple controls platforms.
Strong background in system troubleshooting, diagnostics, and long-term technical support.
Demonstrated success in designing and executing team training or capability development programs.
Excellent leadership, communication, and interpersonal skills.
Ability to work in fast-paced, high-uptime environments.
Occasional travel may be required for site visits or escalated support.
Preferred Qualifications
Formal Training/degree in Electrical Engineering, Automation, Mechatronics, or a related field.
Familiarity with warehouse automation technologies (conveyors, ASRS, shuttles, robotics, etc.).
Experience managing or collaborating with global support teams.
Knowledge of service management tools and support ticketing systems (Jira, SalesForce).
Understanding of version control and change management for PLC and automation systems.
The base salary range for this role is $115,900 to $173,800. This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location, level, job-related knowledge, skills, experience, and performance.
This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.
