Bachelor's Degree in Arts/Sciences or related field; equivalent experience may be accepted
10+ years of progressive experience in a related field
5+ years of active Program Management experience
10+ years of Project Management experience
Experience in Professional Services/Managed Services environment
Experience managing large-scale projects (Data Center, AI, Network Refresh, etc.)
PMP certification preferred
Responsibilities
Define and implement governance and controls for the program
Drive problem resolution and decision-making processes
Monitor program milestones, risks, and issues
Manage budgeting, forecasting, and financials for the program
Ensure alignment of roles and responsibilities with staffing plans
Create executive reports for stakeholders
Coach and mentor project managers and team members
Benefits
Health (Medical & Prescription), Dental, and Vision Care
Onsite Health Centers, Employee Assistance Program, Wellness program
Competitive Pay, Profit Sharing, 401k with Company Matching
Tuition Reimbursement and Flexible Spending Accounts
Paid Time Off, Parental Leave, Medical Leave, Military Leave
Family Planning Benefits, Nursing Mothers Benefits, Pet Insurance
Full Job Description
Bachelor's Degree in Arts/Sciences (BA/BS) or Related Field. A combination of education, training and experience may be considered in lieu of a degree
A minimum of 10 years' progressive experience in a related field
Minimum of 5 years active Program Management experience
Minimum 10 years of Project Management experience
Must have experience working within a Professional Services/Managed Services environment
Experience managing Data Center, AI, Network Refresh, Multisite Hardware Deployment, etc. projects
One to three years prior sales/business development experience is preferred
Project Management Professional (PMP) certification through Project Management Institute (PMI)
Knowledge, Skills, and Abilities
Salesforce CRM software experience
Experience managing, tracking, and forecasting the financials and budgets for large scale programs
Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program
Excellent understanding of the contract process
Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule
Good understanding of Supply Chain processes
Ability to work independently and aggressively track to program timelines
Strong team skills
Strong communication skills (written, verbal, and presentation)
The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program
Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits.
Job Summary
The Strategic Program Manager is responsible for managing large scale transformational client initiatives, which will require him/her to successfully engage and work across multiple technical and global teams within WWT and potentially with the client. The ideal candidate will have proven leadership capabilities and experience managing technology programs with a minimum budget of $25MM or greater. He/she will have managed large distributed teams of matrixed resources of at least 50 people or more and have strong presentation and public speaking skills. He/she will have experience developing and estimating client statements of work.
Job Responsibilities
Defines and implements governance and controls across the program, including but not limited to: status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required in order to control the program
Extensive problem-solving skills, with the fortitude to drive resolutions to a close
Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry.
Monitors and manages the program level milestones, risks, issues, and decisions
Drives decision making processes where and when appropriate
Works with leadership and technical leads to staff and resource the program appropriately
Escalates and drives program level issues resolution and risk mitigation
Responsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the program
Responsible for managing program level procurement reporting and visibility
Ensure roles and responsibilities are defined and align to staffing plans
Responsible for end-to-end program delivery and quality
Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program
Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program
Ensures the program is aligned to the statement of work.
Works with the appropriate leadership and team members to define the statement of work and any changes
Monitors and assesses customer satisfaction, quality, and profitability.
Project managers assigned to the program will report to the program manager
Coaches and mentors the PMs and other team members as needed, to achieve the optimal productivity and highest quality of deliverables.
Creates and manages long term goals for the program or portfolio of projects.
Responsible for ensuring the successful onboarding and offboarding of program resources
Acts as a liaison between program staff and upper management/executives
About World Wide Technology
World Wide Technology (WWT) is a technology solution provider that offers a wide range of services to businesses and organizations. The company was founded in 1990 and is headquartered in Maryland Heights, Missouri. WWT provides a variety of services, including consulting, design, integration, and managed services. The company has a strong focus on innovation and has been recognized for its efforts in this area. WWT has partnerships with many leading technology companies, including Cisco, Dell, and Microsoft. The company has a global presence, with offices in the United States, Europe, and Asia.
