- Bachelor's degree (BA/BS) in Information Technology, Information Systems, Computer Science, or a related field preferred.
- 5+ years of system administration experience required; 8+ years of progressive experience in a related field preferred.
- Expert-level administration and configuration of Windows and macOS.
- Experience administering virtual desktop environments such as Omnissa Horizon (formerly VMware Horizon), Azure Virtual Desktop, Windows 365, or Citrix.
- Hands-on experience with a unified endpoint management (UEM) tool such as Intune, Workspace ONE, or Jamf.
- Expertise in packaging software for mass deployment.
- Proficiency in at least one scripting language, such as PowerShell, Bash/Shell, Python, or Batch.
- Comfortable working from the command line.
- Experience building automation through APIs or with tools such as Ansible, ServiceNow, or AI assistants like Claude.
- Experience with Git and CI/CD pipelines (e.g., GitHub Actions, Azure DevOps).
- Experience with identity and access platforms (Okta, Entra ID), including conditional access and certificate-based authentication.
- Experience troubleshooting end-user hardware, software, and driver issues.
- Experience with Azure cloud services.
- Experience with Agile frameworks and methodologies.
- Experience managing vendor relationships.
- Strong customer service skills.
- Quick to learn new skills and emerging technologies.
- Experience with digital employee experience (DEX) tools such as Nexthink or ControlUp preferred.
- Experience with thin client platforms (e.g., Dell Wyse/ThinOS) preferred.
- VMware Certified Professional - Digital Workspace (VCP-DW), VMware Certified Technical Associate - End-User Computing (VCTA-EUC), or an equivalent Omnissa, Microsoft, or Citrix certification preferred.
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $90,000 to $135,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
- Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
- Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $108,400.00 to $162,600 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
- Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
- Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program
Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US Benefits Website
What is the Internal WWT IT Team, and why join? The Internal WWT IT team is the backbone of our company's technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company's technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.
By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.
Job Responsibilities - Maintain, deploy, and troubleshoot endpoint configurations and policies across all platforms to meet security benchmarks.
- Create and maintain software deployment packages for Windows and macOS (AutoPkg, Munki, and PSADT).
- Administer the virtual desktop environment and its supporting infrastructure, including Windows 365 Cloud PCs and thin clients, covering maintenance, support, patching, and documentation.
- Assist with patching enterprise end-user devices with OS and third-party application updates.
- Remediate endpoint vulnerabilities identified by security tooling (e.g., Tenable, Wiz) within defined SLAs.
- Support Zero Trust initiatives, including device trust, certificate-based authentication, and conditional access/device compliance policies (Okta, Entra ID).
- Plan and implement changes through the ServiceNow change management process.
- Create and maintain documentation for fellow administrators, the Service Desk, and end users.
- Identify technical problems within EUC systems and work independently to resolve them.
- Partner with other IT teams on root cause analysis and resolution of systemic end-user issues.
- Partner with the Global Service Desk to drive process improvements and efficiencies.
- Build and maintain effective working relationships with management, coworkers, vendors, and customers.
- Participate in the on-call and support rotation.
- Work on projects and other tasks as assigned.
