Strategic Leader - Student Success, Associate Director

The Role in Brief

Strategic Leader - Student Success, Associate Director

The Strategic Leader is the primary relationship manager and consultant for our college and university partner institutions, playing the lead role in embedding our Student Success Technology across campus and ensuring our partners see value in our technology. In addition to partnering with executives and senior leaders to set and execute on strategic goals, the Strategic Leader will work with leadership across departments to drive depth and breadth of use of the platform, leverage data to identify new areas of opportunity and identify and overcome systemic obstacles to student retention and graduation success. The EAB Technology division to committed to a diverse and inclusive community, and we are looking for individuals excited to contribute to this community and who bring experience collaborating with diverse stakeholders.

The official and internal title of this hire is expected to be "Strategic Leader, Student Success" to align with EAB business norms.

This role is based in Washington, DC.

Primary Responsibilities:

Embedding Student Success Technology Adoption and Utilization:

• Manage the end-to-end relationship with universities and community colleges utilizing EAB's Student Success technology, from initial onboarding to continued platform adoption and utilization, through goal-setting and consulting on strategic use
• Consult with campus executives on establishing and maintaining an effective leadership team responsible for the success of the Student Success Technology, setting clear expectations for utilization and accountability towards set goals
• Complete assessment of student support workflows and processes, including advising, tutoring, and other support offices and services across campus; Identify opportunities to develop optimal workflow integration of the platform
• Collaborate with leaders across campus on change management strategies
• Partner with EAB technical/data support staff and launch consultants to ensure smooth implementation of our technology platform
• Understand the workflow needs and priorities of various constituencies across campuses and collaborate with internal colleagues on resources and offerings that support increased adoption and specific use cases

Driving Student Success Technology Impact:

• Serve as partner's dedicated point of contact, working closely with executive and senior leaders on campus to align on the institution's student success goals and priorities
• Create an annual Success Plan based on use of EAB's Student Success technology towards successful outcomes against stated goals
• Understand the clear value of the platform to various constituencies
• Consult with the campus leadership team on relevant research, best practices, and strategies that can help drive specific goals and use cases for different offices on campus
• Develop engagement strategies with key leaders and collaborators, including participation in EAB's Partner Experiences such as webinars, summits, and trainings
• Facilitate regular discussions with leadership on best practices and strategies to see meaningful results with the platform
• Assess partner's progress against their Success Plan as well as growth within EAB's recommended best practices for meaningful platform use
• Facilitate regular conversations with the campus leadership team and executives on progress towards goals, and providing feedback and recommendations for ongoing impact
• Provide presentations, workshops, and resources on EAB's research and insights
• Provide feedback and support to EAB's Product Management team to continue to further refine and enhance the technology
• Understand trends and themes that drive or impede successful outcomes among partner institutions and collaborate with internal colleagues on resources and offerings that showcase best practices and provide relevant insights and tactics

Contributing to Renewals and Cross Sells:

• Monitor the health of the partnership, manage continuous process improvement, and assure the platform is meeting the partner's needs
• Maintain a strong relationship with executives and decision-makers and provide regular assessment of impact and value stories of EAB's partnership with the institution
• Understand partner's ongoing goals and needs and how EAB continues to provide valuable solutions and support
• Create and work against a tailored renewal strategy alongside Account Management
• Identify cross-sell opportunities across EAB's portfolio and support the sales process
• Triage, report, address and communicate next steps for partner needs, issues or product gaps
• Understand trends among your partner portfolio and in addition to reporting on your business, contribute to internal efforts to address trends in the market, partner health, and key metrics

Basic Qualifications:

• Bachelor's Degree
• Proven record of professional success
• Must possess 5+ years of experience in two of the following:
• Consulting experience
• Customer Success Management experience
• Leadership experience
• Direct work and relationships with executives and/or senior leaders
• Presentation and facilitation experience
• Willingness to travel 20-30% domestically
• Valid driver's license

Ideal Qualifications:

• Experience working in higher education
• Deep knowledge of the academy, in particular student success
• Demonstrated solution-focused deductive reasoning
• Demonstrated leadership of initiatives and owning related KPIs and metrics
• Proven ability to drive change and achieve results
• Commercial experience
• Ability to create compelling stories validated with data and proven best practice research
• Analytical thinking skills and ability to manage processes, projects, and operations
• Experience building relationships internally and externally, and ability to collaborate effectively and manage multiple clients
• Strong demonstrated listening skills
• Proven experience managing multiple, competing priorities to deliver successful outcomes
• Experience finding multiple solutions to complex problems and ability to comfortably manage complexity
• Experience developing personal organization tactics to meet business goals
• Ability to lead change and advocate for clients
• Possess intellectual curiosity, perseverance and creativity in problem solving
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB's mission, values, and aspiration

If you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other's unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary range for this role is $89,000 - $99,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, including, without limitation, individual and organizational performance.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.