The Strategic Account Executive, Retail is a relationship-driven, consultative role responsible for owning a portfolio of named enterprise Retail customers and driving long-term growth, expansion, and product adoption.
This role sits above day-to-day execution and partners closely with Customer Success Managers to ensure FreedomPay delivers against customer goals. The focus is on strategic engagement within the Retail vertical, supporting brands such as Zara, Foot Locker, FedEx and similar multi-location operators.
This is not operational account management or partner management. It is a senior, customer-facing role focused on executive alignment, industry expertise, and expanding FreedomPay's footprint within large Retail organizations.
Responsibilities- Own the strategic relationship for a portfolio of enterprise Retail customers, with accountability for growth, expansion strategy, and long-term account health
- Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
- Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
- Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
- Identify and drive cross-sell, upsell, and global expansion opportunities within Retail environments
- Build and maintain strategic account plans aligned to each customer's business priorities and growth strategy
- Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
- Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
- Bring forward Retail industry insights, best practices, and trends to guide customer strategy
- Act as the voice of the customer internally, influencing product roadmap and service improvements
- Represent FreedomPay in customer meetings, onsite engagements, and relevant Retail or payments industry events
- Travel approximately 30 - 40%
Required Qualifications- 10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar
- At least 5 years of experience supporting the Retail industry
- This may include managing Retail brands as an account manager or working within payments or commerce technology for a Food Service organization
- Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology
- Proven ability to manage executive-level relationships within complex, multi-location organizations
- Strong understanding of how technology and payments impact Retail operations and guest experience
- Ability to translate product capabilities into business outcomes
- Strong communication and presentation skills
- Demonstrated ability to identify and drive expansion opportunities within existing accounts
- Highly collaborative and comfortable working cross-functionally
- Bachelor's degree required
Preferred Qualifications- Direct experience working with large Retail brands or multi-unit Retail groups
- Background in payments, POS, or commerce platforms within the Retail ecosystem
- Experience supporting global or multi-region Retail operators
- Familiarity with franchise and corporate-owned Retail structures
- Experience building structured account plans, QBR frameworks, or adoption strategies
- MBA or relevant advanced degree
We have offices in Philadelphia, Las Vegas, and London, and employ individuals across 20 different states and 8 different countries. All roles are hybrid, meaning that employees may work remotely but should expect periodic travel to an office. Frequency will vary pending your role and responsibilities.
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
