Minimum 2 years of customer service experience, ideally in luxury products.
Exceptional coaching and mentoring abilities.
Strong oral and written communication skills for clear product explanations.
Passionate about delivering excellent customer experiences.
Excellent interpersonal skills for building rapport.
Highly organized with strong multitasking capabilities.
Proficient in using personal computers and related software.
Responsibilities
Create a positive and enjoyable work environment through team building.
Oversee and develop a team of 10+ sales and customer satisfaction representatives.
Lead by example with effective sales while maintaining a high customer satisfaction rating.
Foster a positive company culture.
Monitor sales progress and set achievable goals.
Ensure a clean and healthy work environment.
Benefits
Medical, Dental, and Vision Insurance.
Paid vacation and holidays.
401K Program.
Employee Discounts / Free Mattress Program.
FSA/HSA Programs.
Wellness Programs.
Opportunity to work with a dynamic and dedicated team.
Full Job Description
What You Will Do:
Create an overall pleasant and enjoyable work environment through team building.
Oversee and develop a team of 10+ sales and customer satisfaction representatives through continual training.
Lead by example with productive sales while simultaneously maintaining Saatva's Five Star BBB customer satisfaction rating
Maintain a positive company culture.
Monitoring sales progress and set goals and reasonable expectations.
Ensure a clean, healthy work environment.
What You Will Need:
Strong Customer Service experience with a minimum 2 years of consumer facing experience, preferably in luxury products.
Superior coaching and mentoring skills.
Strong communication skills, both oral and written with the ability to explain product attributes and benefits clearly and effectively.
Passionate about providing great customer experience.
Strong interpersonal skills with the ability to build rapport effortlessly.
Organized with the ability to prioritize and multi-task with a strong drive to complete tasks with a high degree of quality.
Skilled in using personal computers and related software.
The ability to work a retail schedule which includes weekends, and sale holidays.
What's In It For You:
Competitive compensation: up to $85,000 annually
Medical, Dental and Vision Insurance
Paid vacation and holidays
401K Program
Employee Discounts / Free Mattress Program
FSA/HSA Programs
Wellness Programs
Dynamic and dedicated team
Salary Range: $80,000-$85,000 annually, based on experience and qualifications. Final compensation will be determined in accordance with applicable state and local laws.
Sound Like a Good Fit? We'd love to hear from you!
