In this role you will be responsible for supporting day-to-day storage and data protection operations while contributing to incident remediation, platform stability, and upgrade lifecycle execution across enterprise environments. This is a midlevel, hands-on engineering role focused on reliable operations, timely issue resolution, and disciplined execution of maintenance and lifecycle activities.

This role supports enterprise storage and backup platforms including NetApp, HPE Alletra, Pure Storage, Dell PowerStore, IBM Storwize / FlashSystem, SAN/NAS technologies, and Rubrik. You will troubleshoot operational issues, assist with root cause analysis, perform routine administration, support code and firmware upgrades, and help maintain recovery readiness across the environment.

The ideal candidate has strong infrastructure fundamentals, practical experience in storage and backup operations, and the ability to work collaboratively with senior engineers, application teams, virtualization teams, network teams, and infrastructure stakeholders.

Key Responsibilities

Incident Remediation & Operational Support

• Support remediation of storage and backup incidents including outages, degraded performance, failed backups, replication issues, and data access issues

• Participate in incident bridges and assist with troubleshooting across storage, backup, compute, virtualization, network, and application teams

• Perform initial triage, evidence gathering, log review, and escalation for production-impacting issues

• Assist with root cause analysis and document corrective actions to reduce repeat incidents

• Monitor platform health and respond to alerts, failed jobs, capacity thresholds, and service-impacting conditions

• Maintain and follow operational runbooks, escalation paths, and recovery procedures

Storage Platform Operations

• Administer and support storage platforms including NetApp ONTAP, Pure Storage FlashArray, Dell PowerStore, HPE Allatra, and IBM Storwize / FlashSystem

• Perform routine storage provisioning, volume and LUN management, capacity expansion, mapping, masking, and decommissioning activities

• Support NAS services including CIFS/SMB shares, NFS exports, permissions coordination, and access troubleshooting

• Assist with replication, availability, and resiliency activities across supported storage platforms

• Review capacity, performance, and health metrics to identify risks and support proactive remediation

SAN/NAS Operations

• Support SAN and NAS connectivity across enterprise infrastructure environments

• Assist with Fibre Channel zoning, host connectivity, multipathing validation, and storage presentation troubleshooting

• Work with compute, virtualization, and network teams to resolve connectivity, latency, pathing, and access issues

• Maintain operational standards for storage provisioning, naming, documentation, and configuration hygiene

Backup & Recovery Operations

• Administer and support enterprise backup and recovery operations with a focus on Rubrik

• Investigate and remediate failed backups, missed SLAs, replication issues, policy gaps, and restore failures

• Support backup policy configuration, retention management, workload onboarding, and operational reporting

• Perform restore testing and assist with validation of recovery procedures

• Contribute to backup reliability, cyber recovery readiness, and disaster recovery preparedness

Upgrade & Lifecycle Execution

• Support lifecycle management for storage and backup platforms including software upgrades, firmware updates, hardware refreshes, and platform maintenance

• Assist with planning, testing, scheduling, execution, and validation of storage and backup upgrade activities

• Follow documented implementation plans, pre-checks, post-checks, and rollback procedures

• Track platform versions, support status, known issues, and remediation needs across supported technologies

• Coordinate with vendors and senior engineers during maintenance windows, escalations, and lifecycle events

Documentation, Monitoring & Operational Hygiene

• Maintain accurate documentation for storage allocations, backup policies, platform configurations, operational procedures, and support contacts

• Support CMDB accuracy and relationship mapping for storage, backup, host, and application dependencies

• Improve monitoring, alert response, capacity reporting, and health-check procedures

• Identify opportunities to standardize repeatable tasks and reduce manual operational effort

• Assist with scripting or automation using PowerShell, Python, vendor APIs, or automation platforms where appropriate

Disaster Recovery & Resiliency Support

• Support disaster recovery and business continuity testing for storage and backup services

• Validate backup recoverability, replication status, and recovery procedure readiness

• Assist with documenting recovery dependencies, platform risks, and remediation actions

• Participate in post-test reviews and operational improvement activities

Required Qualifications

• 3+ years of enterprise infrastructure experience with exposure to storage, backup, virtualization, or data center operations

• Hands-on experience supporting SAN/NAS storage platforms in production environments

• Working knowledge of NetApp, HPE Alletra, Pure Storage, Dell PowerStore, IBM Storwize / FlashSystem, or similar enterprise storage platforms

• Experience with enterprise backup operations; Rubrik experience preferred

• Understanding of Fibre Channel, iSCSI, NFS, SMB/CIFS, LUNs, volumes, multipathing, replication, and capacity management concepts

• Experience participating in incident response, operational troubleshooting, and change execution

• Ability to follow documented procedures, communicate status clearly, and escalate issues appropriately

Preferred Qualifications

• Experience working with VMware vSphere or similar virtualization platforms

• Familiarity with Cisco SAN switching, zoning, and fabric troubleshooting

• Exposure to storage replication technologies such as SnapMirror, ActiveCluster, MetroCluster, or equivalent capabilities

• Experience with ITSM processes including incident, problem, change, and request management

• Scripting or automation experience using PowerShell, Python, REST APIs, or similar tools

• Experience working in financial services or other regulated enterprise environments

• Relevant certifications from NetApp, Pure Storage, Dell, IBM, Rubrik, VMware, or Cisco

Success Measures

• Timely remediation and escalation of storage and backup incidents

• Improved backup success rates and restore validation outcomes

• Successful support of upgrade, patching, and maintenance activities

• Reduction in repeat incidents through documentation and corrective actions

• Improved capacity visibility, platform health, and operational documentation

• Consistent adherence to change, incident, and operational standards

The expected base salary ranges from $82,000 - $125,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, including Medical, Dental and 401K plans, successful candidates are also eligible to receive a discretionary bonus.

#LI-Hybrid

Other requirements

Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations. Roles in some of our departments have greater in-office requirements that will be communicated to you as part of the recruitment process.