Qualifications

• 5+ years in a technical, customer-facing role, such as Technical Account Management or Solutions Engineering.
• Proficiency with cloud platforms (AWS, Azure, GCP) and understanding of data security issues.
• Solid knowledge of data security concepts and compliance frameworks (e.g., GDPR, HIPAA).
• Proficient in SQL and scripting languages (e.g., Python).
• Bachelor's degree in Computer Science, IT, Cybersecurity, or equivalent experience.
• Excellent communication skills to simplify technical concepts for diverse audiences.
• Strong problem-solving skills with experience resolving technical issues.

Responsibilities

• Serve as the main technical contact for enterprise clients, establishing trusted relationships.
• Conduct account reviews and recommend optimizations to enhance solutions.
• Provide guidance on product integration across multi-cloud environments.
• Identify risks, inefficiencies, and areas for improvement in customer environments.
• Collaborate with Technical Support to ensure customer satisfaction.
• Oversee deployment phases for smooth transitions from proof-of-concept to full implementation.
• Deliver ongoing support and training to maximize platform adoption.
• Act as a customer advocate to collect feedback for product development.

Benefits

• Opportunity to work with cutting-edge technology in cloud environments.
• Supportive culture focusing on customer success and relationship-building.
• Access to training and development programs for skill enhancement.