This position reports to:
Instrumentation Technical Support and Training

In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively by partnering with customers to ensure the successful deployment, operation, and maintenance of our products, platforms, and systems. according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.

The work model for the role is: Hybrid out of Bartlesville, OK. #LI-Hybrid

Your role and responsibilities:

• Provide expert technical support for ABB's full Instrumentation Portfolio - automation software and hardware, including system startup, troubleshooting, recovery, maintenance, and resolution of complex customer issues.
• Deliver remote and on-site field service support, performing preventive and corrective maintenance, troubleshooting customer installations, and supporting product deployment and operational readiness.
• Own customer incidents and escalations through resolution, ensuring timely communication of status, root causes, corrective actions, and solutions while meeting service-level commitments.
• Build strong customer relationships by serving as a trusted technical advisor, proactively identifying risks, supporting production continuity, and delivering training and application guidance.
• Collaborate with cross-functional teams including R&D, Manufacturing, Product Management, Logistics, Calibration, Sales, and Services to resolve issues, improve products, and implement sustainable solutions.
• Contribute to continuous improvement by documenting technical knowledge, developing self-service support content, sharing best practices, and advocating for product enhancements based on customer feedback and field experience.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

Required Qualifications

• Bachelor's Degree in Engineering (Electrical, Mechanical, Chemical, Mechatronics, CS, etc.) or related field is required.
• Experience troubleshooting hardware, software, systems, platforms, or Instrumentation equipment
• Strong problem-solving skills with the ability to diagnose root causes and implement effective solutions.
• Excellent customer-facing communication and relationship management skills. (Proficient or Native English speaker)
• Ability to collaborate across cross-functional teams.
• Willingness to travel up to 15% domestically.
• Commitment to delivering high-quality support and meeting customer service expectations.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Preferred Qualifications

• Experience supporting ABB's Instrumentation products
• Knowledge of Instrumentation products and distributed I/O systems
• Experience in field service, preventive maintenance, or managed services.
• Familiarity with Knowledge-Centered Service (KCS) methodologies.
• Experience delivering technical training or customer coaching.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D - 100% employee paid up to maximums

• Short Term Disability - up to 26 weeks - Company paid

• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Paid Parental Leave

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.