This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.
In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.
The work model for the role is: Hybrid
This role is contributing to: ABB Robotics Canada
This role reports to the: Business Manager - Operations and Portfolio
You will be mainly accountable for:- Creating and driving implementation of service strategy as a member of the management team.
- Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
- Driving, implementing, reporting, and monitoring of performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
- Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.
- Builds sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales.
- Supports Sales resources in customer meetings.
- Guides, motivates, and develops direct and indirect reports.
- Improves service availability, provides training, and develops capabilities and competencies.
- Ensures that their own area of responsibility is properly organized, staffed, skilled, and directed.
- Accountable to build an effective, capable, and high-performing organization.
Qualifications for the role:- You have 12+ years experience in end-to-end Service Management, leading service, field service, maintenance, or aftermarket operations teams - Robotics Industry experience is an asset
- Proven ability to develop and execute service strategies that drive business growth, customer satisfaction, and operational excellence.
- Strong financial and business acumen, including experience managing budgets, P&L performance, and key operational KPIs.
- Demonstrated success building, coaching, and developing high-performing teams in a customer-focused environment.
- Experience collaborating with sales teams to support customer engagement, retention, and revenue growth initiatives.
- Strong customer relationship management skills with a track record of improving customer satisfaction and loyalty.
- Ability to drive continuous improvement initiatives, optimize service delivery, and implement best practices across the organization.
- Excellent leadership, communication, and stakeholder management skills with the ability to influence and drive results across multiple functions.
While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $128,850 to 171,800 annually.
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