Amazon

Sr. Program Manager, Data & AI GTM

Amazon • $115K — $160K *
Seattle, WA 98115In-Person
Enterprise Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of program or project management experience
  • Proficient in using data and metrics to drive improvements
  • Demonstrated experience owning program strategy and end-to-end delivery
  • 5+ years of experience driving process improvements (preferred)
  • Master's degree or MBA in relevant field (preferred)
  • Familiarity with general AI tools (preferred)
  • Experience designing and scaling workforce development programs (preferred)

Responsibilities

  • Own intake, triage, and routing of customer Data & AI engagement requests
  • Define and enforce SLAs for triage, assignment, and delivery
  • Automate coordination workflows to reduce cycle time
  • Collaborate cross-functionally to ensure smooth operations
  • Partner with builders to maintain workload balance and escalation clarity
  • Capture and package engagement deliverables into reusable assets
  • Analyze engagement data to inform GTM strategy and investment decisions

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Adoption and surrogacy reimbursement coverage
  • Employee Assistance Program (EAP)
  • Mental health support and Medical Advice Line
Full Job Description
Want to build the systems that get AWS's largest customers from AI idea to production faster? We're looking for a Senior Program Manager to own the mechanisms that connect customers to expert AI builder teams and then turn what those teams deliver into reusable assets that help accelerate all AWS customers.

You'll operate at the center of a flywheel: customers come in with complex AI challenges, you route them to the right expertise or solution, those engagements produce proven patterns and customer signals, and you package those learnings so the next customer doesn't need high-touch support at all. If you love designing systems that start hands-on and end self-service, this role is for you.

Key job responsibilities

- Own intake, triage, and routing of customer Data & AI engagement requests across multiple builder teams (specialists, professional services, prototyping labs, and partners)

- Define and enforce SLAs for triage, assignment, and delivery across all participating builder teams; report on adherence and escalate blockers

- Automate coordination workflows that today take days of back-and-forth, reducing cycle time and removing dependency on individual heroics

- Work across geographies and organizations to keep the mechanism running smoothly and improving continuously

- Partner with builder team leaders to maintain balanced workload distribution and clear escalation paths

- Capture engagement deliverables and package them into reusable architectures, code, and playbooks that customers can grab off the shelf to get to production

- Build the distribution mechanism that makes reusable assets discoverable and accessible to field sellers and customers at the right moment in their journey

- Analyze engagement data to identify trends in customer needs, builder team capacity, and routing quality; use findings to inform GTM strategy and investment decisions

About the team

Our team drives the go-to-market strategy and execution for AWS's data and AI services, working directly with field sellers and partners worldwide to help customers adopt and succeed. You'll collaborate with Technical Business Developers and Program Managers who each own different programs and domains; together, you connect customers to the right expertise, build reusable assets from successful engagements, and design automation that makes the next customer's path to production faster. We're charting the future of fully agentic channels that deliver assistance to customers at scale, and our mission is to make it faster and easier for every customer to get from AI ambition to production workload.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 5+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Knowledge of general AI tools

- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Irvine - 115,600.00 - 160,000.00 USD annually

USA, CA, San Diego - 115,600.00 - 160,000.00 USD annually

USA, CA, San Francisco - 127,200.00 - 185,000.00 USD annually

USA, NY, New York - 127,200.00 - 185,000.00 USD annually

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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