The Product Manager - Technical (PM-T) will be at the forefront of defining Product vision, strategy, requirements and building systems to related to support both consumer and enterprise customers, catalog management, order management, broadband service provisioning and service life cycle management. This will include integrations into telecom customer systems, sales channel partners and internal upstream and downstream systems across Leo eCommerce.
This PM-T will be the single threaded owner (STO) for Leo's Catalog, APIs and business systems for management of Catalog. They will develop a common vision and scope, establish timelines, and drive system readiness and solutions are ready for launching Leo services. The role will engage with both consumers and enterprise customers and will work in partnership with Leo Engineering, and Amazon teams like Accounting, Tax, Legal, Finance to execute the plan.
Key job responsibilities
The successful candidate plays the role of a business liaison, product and technology leader, and own the delivery of systems across the end to end customer journey.
Work closely with senior business and software engineering leaders and SMEs to understand requirements, conceptualize solutions, facilitate development, and deploy broadband customer onboarding and service activation capabilities
Own tangible goals and deliverables to enable system development and readiness to scale globally and deliver the best customer experiences through service delivery.
Possess outstanding written and verbal communication skills and facilitate collaboration across multiple teams.
Be structured and flexible at the same time to learn as the business evolves.
Provide visibility and communicate extremely well, with responsibility to provide updates to VPs, author operation plans, business reviews documents, and communicate to the broader Leo and Amazon team.
Be a seasoned product leader with a demonstrated history of leading product strategy, technology solutions, data analytics, and customer experience.
Thrive on ambiguity and have a track record of delivering large-scale technology products and/or led large operational or technical teams.
Lead large, global, and complex technology initiatives in a large business unit, working cross-functionally with a number of business and technical teams.
The ability to think and move quickly and is inspired to build mechanisms to simplify and continuously innovate.
Demonstrated analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases.
BASIC QUALIFICATIONS
- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience owning feature delivery and tradeoffs of a product
- Experience leading engineering discussions around technology decisions and strategy related to a product
- Experience in technical product management with internet business
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
- Experience with one or more analytics visualization tools (e.g., Excel, Tableau, QuickSight, MicroStrategy, PowerBI)
- Experience driving adoption of new and disruptive technologies
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Redmond - 151,200.00 - 204,600.00 USD annually
