Must be located in or around Philadelphia, Pennsylvania.Job Responsibilities:Enterprise Store Systems Leadership
- Own the strategy, roadmap, and execution for all store systems supporting front-end and store operations.
- Serve as the primary systems subject-matter expert for Store Operations leadership.
- Identify opportunities to simplify workflows and reduce manual effort through system enhancements and integrations.
- Ensure store systems scale effectively with business growth and evolving operating models.
Complex Program & Project Ownership
- Lead large, cross-functional initiatives with high operational and financial impact.
- Translate operational needs into clear, actionable system requirements for IT partners.
- Own system initiatives end-to-end: discovery, requirements, UAT, deployment, stabilization, and sustainment.
- Manage dependencies, risks, and tradeoffs across concurrent enterprise initiatives.
IT Partnership & Governance
- Act as the primary liaison between Store Process & Systems and internal IT teams.
- Provide clear prioritization and business context to guide IT delivery and backlog decisions.
- Lead UAT strategy, test execution, defect triage, and release sign-off.
- Ensure strong governance, documentation, and change management for all system releases.
Implementation, Adoption & Sustainment
- Lead product implementation and rollout strategy for store systems.
- Partner with Process Enablement to ensure systems are field-ready and supported with training and communications.
- Monitor post-launch performance, adoption, and stability.
- Own ongoing maintenance, enhancements, and issue resolution for store systems.
Business Impact & Continuous Improvement- Quantify system benefits including productivity gains, error reduction, compliance improvements, and cost savings.
- Use data, feedback, and learnings to continuously improve system performance and usability.
- Ensure systems support operational consistency, safety, quality, and customer experience.
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